Make your next big career move by applying as KMC Solutions’ next SPANISH BILINGUAL CUSTOMER SUPPORT
Customer Service Advocates - Spanish Bilingual have a critical role on Zenni’s award-winning Customer Service team. This role supports Zenni’s global customers 24/7/365, through voice, chat, email, SMS and social channels in Spanish and English languages. The right candidate will champion the interests of Zenni customers, ensuring that they receive high-quality and consistent service. This role represents Zenni’s customer-obsessed culture.
On top of your salary, here are the exciting benefits you can look forward to:
- 13th Month Pay
- Complimentary lunch and coffee available in office
The main responsibilities of a SPANISH BILINGUAL CUSTOMER SUPPORT include:
- Provide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social media
- Work closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvements
- Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction
- Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues
- Demonstrate unparalleled product knowledge and offer exceptional style advice for customers
To apply, you must be an expert on the following requirements:
- You must have 3 year prior experience in Customer Service as SPANISH BILINGUAL CSR
- Valid language prociency certification
- You must have strong experience in voice Customer Service Support, with voice as the primary channel handled. Experience in email support is also required.
- You must have a track record of staying in roles for at least a year, reflecting reliability and long-term commitment.
- You have excellent verbal and written communication skills
- You have a customer-first mindset with an empathic approach to problem-solving
- You are adaptable to a changing or rotating schedule depending on the company’s needs
- You have a can-do attitude. We are looking for someone who is enthusiastic about working every day, and someone who is willing to step-in wherever they are needed
- You are professional, personable and someone who is willing to adapt to change
- You have a creative mind to create memorable customer service experiences
- You go above and beyond to provide outstanding white glove customer service
This role has been closed
Applications are no longer being accepted for this position.