TEAM LEAD - FRAUD OPERATIONS

The purpose of the role is to Lead services within Fraud Operations and to facilitate the provision of an efficient and high-quality service to internal and external customers. Prepare detailed management reports that have an impact on costs and/or revenue. Escalate, coordinate and deliver initiatives for service improvements in accordance with internal/external policy and regulations.

•  Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
•  Diverse learning & growth opportunities
•  Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Facilitate the provision of an efficient and high-quality service to internal and external customers. 
• Work with service portfolio Leads to provide recommendations to uplift standards, policies, strategies and best practices as identified through investigations and customer and colleague feedback. 
• Effectively coach, motivate and enable a team of individual contributors to maintain high performance and engagement. 
• Collaborate and engage with internal/external stakeholders on fraud investigations and prevention. 
• Be responsible for preparing reporting and insights on relevant investigations and received alerts. 
• Apply relevant specialist knowledge and experience to understand, influence and advise internal and/or external customers and stakeholders. 
• Lead a dynamic team to achieve identified objectives. 
• Drive and deliver key change initiatives to address the current and future capability needs of the business. 
• Proactively manage risk, meet all policy and compliance requirements, testing controls, adhere to process and procedures pertinent to role and escalate events, issues or breaches as they are identified. 

• Preferred experience in a Fraud / Financial Crime team or equivalent operational unit. 
• Understand Active Operations Management (AOM) or similar operational management principles, focused on driving correct operational outcomes. 
• Experience in leading small-medium sized teams. 
• The role holder is likely to be educated to degree standard or above. 

• Skills and motivational coaching. 
• Stakeholder management. 
• Establishing and maintaining relationships. 
• Effectively managing performance. 
• Proven ability in executing and delivering key business outcomes. 
• Strong written and verbal communication skills. 
• Demonstrated resilience in a fast-paced environment. 
• Attention to detail and investigative mindset. 
• A strong, careful balance of empathy, scrutiny, compassion and authoritative emotions and conversations. 
• Ability to work to time-sensitive deadlines. 
• The ability to identify problems, brainstorm and analyze answers, and implement the best solutions.