TEAM LEADER - PATIENT ENGAGEMENT CENTRE

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What you are responsible for:
• Overseeing all day-to-day activity for the team, remaining knowledgeable and up to date on all InHealth’s processes and ensuring a strong
appreciation for the ‘role of the people manager’ is maintained
• Working closely with the Operational Planning Team to ensure that clinically validated appointments are booked appropriately and according to
clinical priority on the appointments system
• Liaising with Business and Leaders to ensure that operational and booking processes are optimised to meet customers’ requirements and KPIs
• Understanding the role of Patient Care Advisor in full, being prepared to step in and deputise if required
• Being actively involved in recruitment required within the team, monitoring attrition rates and workforce planning for future recruitment drives

You have experience of:
• Working at a similar level of management in a customer focused environment
• Setting departmental objectives and plans and working to strict KPIs
• Training and developing direct reports to achieve professional development
• General office finance procedures such as invoicing and taking payment
• Using a wide range of Microsoft packages and other IT systems
• Working independently and as part of a wider team
• Using effective communication skills with colleagues and managers
• Working with multi-skilled colleagues as part of a multi-disciplinary team.
Technical Skills (Functional Competence)
• Reporting & Analytics – The ability to generate, interpret, and present key metrics for decision-making
• Data handling – proficient in Excel (pivot tables, lookups, modelling)
• Process orientation – ensures accuracy, compliance, and consistency in documentation and reporting
• Problem-solving mindset – applies analytical thinking to improve forecasting, reporting cycle times, and operational efficiency.

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