1ST LEVEL SUPPORT ENGINEER
Make your next big career move by applying as KMC Solutions' next 1ST LEVEL SUPPORT ENGINEER
We are looking for a proactive and reliable 1st Level Support Engineer to join our operations team. In this role, you will be the first point of contact for customer support tickets and will coordinate with on-site “smart hands” technicians in the data center. You will provide initial troubleshooting, escalate issues when needed, and ensure smooth communication between customers, operations, and engineering teams.
This position is on-site and is part of a 24x7 operations model, with future potential for shift-based schedules.
On top of your salary, here are the exciting benefits you can look forward to:
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a 1ST LEVEL SUPPORT ENGINEER include:
- Respond to and manage customer support tickets in a timely, professional manner.
- Perform initial troubleshooting for Linux systems, virtualization platforms, and network-related issues.
- Coordinate with on-site data center technicians (“smart hands”) to execute tasks such as hardware checks, cabling, and device resets.
- Escalate issues to higher-level support or engineering teams as needed, providing clear documentation.
- Monitor system alerts, logs, and dashboards to proactively identify issues.
- Contribute to internal knowledge base and process improvements.
- Ensure high standards of reliability, accountability, and confidentiality in all work.
To apply, you must be an expert on the following requirements:
- Must have 3-5 years of relevant experience
- Strong foundation in Linux system administration.
- Hands-on experience with Ansible for automation and configuration management.
- Understanding of virtualization technologies (e.g., KVM, VMware, or similar).
- Good knowledge of TCP/IP networking basics (routing, DNS, firewalls, troubleshooting tools).
- Strong problem-solving skills with the ability to work independently and take initiative.
- Excellent written and verbal communication skills in English.
- Ability to coordinate effectively with remote teams and data center staff.
- Trustworthy, reliable, self-organized, and able to handle sensitive information responsibly.
- Can work with minimum supervision.
It will also be favorable if you are knowledgeable in:
- Familiarity with monitoring systems and alerting (e.g., Prometheus, Zenduty).
- Familiarity with ticketing systems (e.g., Jira, Zendesk).
- Experience working in cloud or large-scale infrastructure environments.
- Scripting knowledge (e.g., Bash, Python).
- Working Conditions
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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