Make your next big career move by applying as KMC Solutions’ next 2nd Line Technical Team Analyst!

This is a full-time role based in the Philippines.

You will be working directly with our clients on the latest technologies including Microsoft 365, Azure, Intune, Windows, macOS, desktop, server management tools & networking products.

On top of your salary, here are the exciting benefits you can look forward to:

Health Insurance/HMO
Enjoy unlimited MadMax Coffee
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves

The main responsibilities of a 2nd Line Technical Team Analyst include:

Deliver outstanding customer service
Be the technical escalation point for the 1st line team
Assist with the research and development of products

To apply, you must be an expert on the following requirements:

Ideal applicants will have:

An MSP background
Good written & phone skills with at least 5 years’ experience

Able to demonstrate support knowledge to a 2nd line level of the following technologies:

Microsoft 365
Microsoft Azure
Microsoft Entra
Intune
Windows Server (2019 / 2022)
Active Directory
Windows networking
Basic routing, switching and Firewall rules
Printer troubleshooting

Certifications

MD-102
AZ-140
AZ-104

It will also be favorable if you are knowledgeable in:

Technical Experience
Good customer service skills
Experience with M365 and Azure

2ND LINE TECHNICAL TEAM ANALYST

2ND LINE TECHNICAL TEAM ANALYST

KMC Employee

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