We’re looking for a proactive and technically skilled 2nd Line Technical Team Analyst to join our growing team. In this role, you’ll work directly with clients to support and troubleshoot a wide range of technologies including Microsoft 365, Azure, Intune, Windows, macOS, desktop and server environments, and networking products. You’ll also play a key role in mentoring the 1st line team and contributing to product innovation. 

• A collaborative and supportive team culture
• Opportunities for professional development and certification
• Exposure to cutting-edge technologies and global clients
• Competitive compensation and benefits

• Deliver outstanding customer service with empathy, clarity, and professionalism
• Provide 2nd line technical support across Microsoft 365, Azure, Intune, Windows, macOS, and networking environments
• Act as the technical escalation point for the 1st line support team, offering guidance and resolution for complex issues
• Manage and maintain server and desktop infrastructure using industry-standard tools
• Troubleshoot and resolve issues related to hardware, software, and network systems
• Assist with the research and development of new products and services to enhance client offerings
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction
• Document solutions, maintain accurate ticket records, and contribute to internal knowledge bases
• Stay up to date with emerging technologies and recommend improvements where applicable

• Experience in a technical support or IT helpdesk role (preferably 2nd line or higher)
• Strong working knowledge of Microsoft 365, Azure, Intune, Windows OS, and macOS
• Familiarity with server management tools and networking products (e.g., firewalls, switches, routers)
• Excellent troubleshooting, communication, and customer service skills
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Relevant certifications (e.g., Microsoft, CompTIA, Cisco) are a plus
•  

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!