We are seeking a highly skilled and proactive Account Manager to join our team in the fast-paced GBS company (Business Services / Shared Services). This role is pivotal in ensuring seamless collaboration between clients, sales, and operations teams to drive exceptional service delivery and business growth. The ideal candidate will have a strong background in account management, project management, and client relationship building, paired with a strategic mindset and a passion for delivering results.

• HMO/Medical

• Miscellaneous allowance

• Loans

• Dental 

Client Relationship and Collaboration 

• Build and sustain strong relationships with key clients, serving as their primary point of contact for all business-related matters and knowledge base for each client engagement, ensuring alignment on objectives and address their evolving needs.
• Conduct regular presentations and business reviews with clients to evaluate service delivery, highlight achievements, and identify areas for improvement.
• Propose solutions to potential recurring issues, ensuring proactive management of client concerns.
• Foster trust and long-term partnerships to drive client satisfaction, business growth, and client referrals. Manage opportunities for upselling and cross-selling by identifying additional value propositions within client operations. 

Service Delivery Excellence 

• Manage client onboarding processes, including technical migrations and implementations, ensuring seamless transitions and timely execution.
• Collaborate with the Sales Team to deeply understand, document, and align with client requirements. On the other hand, work closely with the Operations team to maintain high-quality service delivery that exceeds client expectations.
• Apply project management skills to plan, execute, and monitor client-facing projects, ensuring tasks are completed on time and within scope.
• Utilize analytical abilities to track service delivery performance, extract insights, and make data-driven decisions that optimize client outcomes.
• Leverage technical proficiency in CRM software and the Microsoft Office Suite to manage client information, monitor activities, and produce detailed reports.
• Demonstrate exceptional organizational skills and time management to balance multiple projects and meet deadlines effectively.
• Foster collaboration with internal teams while working independently to resolve client issues promptly and efficiently. 

Strategic Account Planning and Growth Mindset

• Develop and implement strategic account plans to achieve sales targets, foster account growth, and uncover new business opportunities.
• Identify areas for additional value by critically analyzing client operations and proposing strategies for improvement.
• Leverage industry knowledge and market insights to anticipate client needs and drive innovative solutions.
• Support the development of strategic initiatives aimed at enhancing client services and expanding business opportunities. 

Process Development and Improvement

• Establish and refine processes and policies based on industry best practices to improve operational efficiency and service quality.
• Identify opportunities to streamline workflows and enhance the client experience.
• Ensure that all processes align with organizational goals and client expectations, creating scalable solutions for growth. 

• Education: Bachelor’s degree in business administration, marketing, or a related field.
• Experience: 5+ years proven track record in sales, account management, or customer relationship management within the BPO industry. Industry
• Knowledge: Strong understanding of market dynamics and the BPO sector.
• Client Relationship: Demonstrated ability to manage accounts, achieve revenue targets, and drive client satisfaction.
• Communication Skills: Excellent interpersonal and communication skills to engage clients, understand needs, and foster long-term relationships.
• Project Management: Ability to plan, execute, and monitor projects effectively, ensuring timely delivery of results. 

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!