AFTER-SALES ASSISTANT COORDINATOR
AFTER-SALES ASSISTANT COORDINATOR
XTN-52A3580
XTN-52A3580
- City
- Cebu City, Philippines
- Schedule
- Mid Shift
LEXMARK PLAZA 3
LEXMARK PLAZA 3
LEXMARK PLAZA 3
LEXMARK PLAZA 3
LEXMARK PLAZA 3
LEXMARK PLAZA 3
Make your next big career move by applying as KMC Solutions' next AFTER-SALES ASSISTANT COORDINATOR
After-Sales Assistant Coordinator plays a key role in supporting the after-sales process by helping to resolve post-sale issues and ensuring clear communication between internal departments and the After-Sales Team to maintain high levels of customer satisfaction.
On top of your salary, here are the exciting benefits you can look forward to:
On top of your salary, here are the exciting benefits you can look forward to:
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a AFTER-SALES ASSISTANT COORDINATOR include:
Key Responsibilities:
· Assist in managing and addressing customer inquiries, requirements, and shipment discrepancies before dispatch.
· Monitor customer requirements, and discrepancies, ensuring timely follow-up and resolution.
· Maintain accurate and up-to-date records of after-sales activities using DMS and Monday.com.
· Coordinate with logistics and warehouse teams to resolve shipment-related issues.
· Maintain confidentiality and handle sensitive information with professionalism.
Aftersales Support:
· Monitor and maintain the CMR (Customer Material Request) Requirements and Discrepancy Board on Monday.com.
· Ensure all CMR requirements are accurately updated and submitted within deadlines.
· Prepare and submit actual discrepancy reports to the AST CMR Coordinator.
· Coordinate with ST (Sales Team), AT (Accounts Team), LT (Logistics Team), and WH (Warehouse) to address and resolve actual shipment discrepancies.
· Assist other AST staff in compiling customer requirements and discrepancy reports.
To apply, you must be an expert on the following requirements:
Skills Required:
· Good organizational and time-management abilities.
· High attention to detail and a proactive problem-solving mindset.
· Ability to manage multiple tasks while maintaining accuracy and focus.
· Excellent team collaboration skills with the ability to coordinate across various departments.
· Flexibility to respond to urgent or unexpected after-sales issues when needed
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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