ANALYST, GLOBAL SERVICES OPERATIONS
ANALYST, GLOBAL SERVICES OPERATIONS
XTN-19B7219
XTN-19B7219
- City
- Taguig City, Philippines
- Schedule
Make your next big career move by applying as KMC Solutions' next ANALYST, GLOBAL SERVICES OPERATIONS
We are looking for a self-motivated Analyst to join our Global Professional Services Operations team. This role is a key partner to our Professional Services organization, providing the essential operational support that drives its efficiency and success. The Analyst will collaborate with cross-functional teams to assist with daily operations, support internal customers, and contribute to the planning and implementation of process improvements and system enhancements. As an integral part of a collaborative operations unit, this position helps ensure seamless business continuity by providing coverage and support for other team members. The ideal candidate will demonstrate excellent problem-solving, analytical, and communication skills while managing multiple activities in a dynamic environment.
On top of your salary, here are the exciting benefits you can look forward to:
• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves
The main responsibilities of a ANALYST, GLOBAL SERVICES OPERATIONS include:
● Operational Support: Serve as a primary point of contact for operational support and issue resolution for the Professional Services team and its customers.
● Business Processes: Support core business operations by assisting with month-end and quarter-end processes in key systems such as Salesforce, Certinia (PSA), and Skilljar (LMS).
● Stakeholder Collaboration: Collaborate with business stakeholders to gather, analyze, and translate business needs into technical specifications and process flows.
● System Enhancement & Testing: Proactively identify opportunities for operational efficiencies and assist in implementing improvements. Plan and execute User Acceptance Testing (UAT) to validate that system enhancements meet business requirements.
● Documentation: Develop and maintain clear documentation for new and existing business processes and systems.
● Data & Analytics: Assist with data management and governance to ensure data integrity. Create and maintain reports and dashboards as needed, to provide critical insights to leadership and monitor key business metrics.
To apply, you must be an expert on the following requirements:
● 3+ years of experience in a business operations role, preferably within an enterprise software/SaaS company.
● Proficiency with key business systems, including Salesforce and G-Suite.
● Strong analytical and problem-solving skills with a high degree of attention to detail.
● Excellent written and verbal communication skills, with a proven ability to build effective relationships across teams.
● Highly organized and self-motivated, with the ability to manage multiple tasks and competing priorities simultaneously.
● Demonstrated ability to work independently and thrive in a fast-paced, dynamic environment.
It will also be favorable if you are knowledgeable in:
● Direct experience supporting a Professional Services or Customer Success organization.
● Hands-on experience with Professional Services Automation (PSA) tools, such as Certinia (FinancialForce).
● Experience with User Acceptance Testing (UAT) methodologies and test management tools (e.g., Jira, TestRail).
● Salesforce Administrator certification or other relevant credentials are a strong plus.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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