APPLICATION SUPPORT SENIOR ASSOCIATE
APPLICATION SUPPORT SENIOR ASSOCIATE
INT-D435303
INT-D435303
- City
- Taguig City, Philippines
- Schedule
Make your next big career move by applying as KMC Solutions' next APPLICATION SUPPORT SENIOR ASSOCIATE
We are looking for an Application Support who will be responsible for analyzing incident tickets and request fulfillments from external customers and internal end-users, recommend solutions, escalate to the Development team, and ensure incident and request closures are within the agreed Service Level Agreement (SLA).
On top of your salary, here are the exciting benefits you can look forward to:
- You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
- Making sound decision-making and flexibility to ensure team dynamics and productivity.
- Hybrid work setup
- Competitive salary and benefits
- HMO + free dependent
- Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a APPLICATION SUPPORT SENIOR ASSOCIATE include:
Responsibilities
· Serve as the Level 1 support to IT applications and IT – related requests from internal and external end users
· Analyze incident tickets and requests then provide immediate solutions or recommendations
· Determine proper escalation to the Development Team for issues requiring more technical analysis
· Validate the reports and bug fixes implemented by the development team
· Ensure all incident tickets and requests are closed with resolution in accordance to the SLA metrics
· Prepare and send notification to both internal and external users for any maintenance or outages
· Work with teams from various departments of the business to synchronize the functionality of the organization’s operations
· Summarize weekly and monthly helpdesk ticket reports
· Attend to scheduled meetings with clients and departments to troubleshoot issues
· Perform additional tasks that may be assigned by the immediate supervisors
To apply, you must be an expert on the following requirements:
Qualifications
· A bachelor’s or associate’s degree in information systems, computing studies, IT, or any other related fields
· At least 1 year of experience as an IT Application Support or similar role
· Has experience in troubleshooting web application issues
· Has experience and is familiar to any ticketing system (ServiceNow, Zendesk, ManageEngine, etc.)
· Ability to manage tasks with minimum supervision
· Good interpersonal skills are required
· Strong customer service skills
· Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously
· Ability to communicate effectively with all levels of staff: verbal, written and listening
· Proficient with Office 365
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
No account yet
Sign up to view exciting career opportunities!