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ASSOCIATE CUSTOMER DATA MANAGER

XTN-D00E880

City
Makati City, Philippines
Schedule
Office Location
ARMSTRONG CORPORATE CENTER

Make your next big career move by applying as KMC Solutions' next ASSOCIATE CUSTOMER DATA MANAGER

Join our team as an Associate Customer Data Manager and help deliver an exceptional customer experience by managing customer data, resolving technical issues, and partnering with cross-functional teams to support enterprise SaaS solutions.

On top of your salary, here are the exciting benefits you can look forward to:

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a ASSOCIATE CUSTOMER DATA MANAGER include:

  • Respond to customer queries in a timely and accurate way, via phone, email.
  • Identify customer needs and helping customers use specific features.
  • Analyzing and reporting product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information provided from customer
  • Follow up with customers to ensure their technical issues are resolved.
  • Assist in training Customer Support Representatives.
  • Proactively report and notify management team of critical system issues/bugs/outages and create tickets to appropriate team members for resolution
  • Maintain documentation and proper records of work operations and decisions taken
  • Facilitate technical conversations with Publisher partners to identify resolutions for technical issues

To apply, you must be an expert on the following requirements:

  • 2-4 years of direct, verifiable customer support experience in a fast-paced environment
  • Strong written, verbal, and organization skills
  • Excellent problem solving, critical thinking, and analytical skills
  •  Experience with enterprise social media networks
  • Strong understanding of technological platforms and web infrastructure
  • Quick learner; able to learn new technologies on own as necessary
  • Ability to work effectively cross-functionally with Product, Sales and Customer Success.
  • Excellent customer relationship skills (customer facing, ability to assess customer needs and interact with all levels of management)
  • Willingness to work off hours (nights and weekends) as urgent customer needs dictate
  • Committed team player with the ability to function both independently and as part of a team
  • Must be personable, friendly, and able to work efficiently under time constraints.
  • In this position, you will routinely act independently while researching and
  • Experience using help desk software and remote support tools
  • Desire to focus on customer satisfaction and the customer experience, and a willingness to be its internal advocate of both
  • The ability to self-direct as circumstances change and priorities shift, based on organizational needs, without constant & overt micromanagement

It will also be favorable if you are knowledgeable in:

  • Experience as a Customer Support Specialist or similar CS role with an enterprise Saas provider
  • Familiarity with the MarTech industry
  • Experience working with social media platforms and listings management software
  • Experience working with local landing pages and SEO

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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