For over 45 years, Advizex has helped businesses navigate the changing landscape of information technology (IT) to find the right solutions to achieve their business objectives.   To create true business value our innovative solutions are designed to meet customers’ individual business needs. Our people bring deep technical expertise and real-world experience to develop lasting business relationships. Through our deep heritage built from Applications to Infrastructure are essential elements of our approach driving adoption of new innovative solutions. Today, it is the further integration of Applications and Infrastructure that unleashes the power of Software Designed IT Modernization and Cloud Computing with Security requirements as the underpinning of these focused solutions.

We pride ourselves on providing exceptional Managed IT services to our clients. Our team believes that the way to build trust and a long-term client relationship is by ensuring that expectations are crystal clear, making our work transparent, and being great communicators.  Advizex brings in-depth and proven expertise to managed services. We view technology holistically, which means we take the time to understand our customers’ business environment and objectives before delivering actionable ideas to improve our customers’ IT infrastructure and user experience.

Job Summary:

We are hiring a hybrid support role that bridges WiFi infrastructure support with Help Desk end-user troubleshooting. This role is a key part of our 24x7x365 Global Support Center and will help support our growing “WiFi as a Service” initiative while also acting as frontline support for laptops, mobile devices, connectivity issues, and login problems.

This position requires a mix of technical troubleshooting skills, customer service mindset, and familiarity with wireless technologies. The ideal candidate is confident in working with both systems and people, able to monitor wireless environments while also helping users stay connected and productive.

• Competitive salary
• Comprehensive health, dental, and vision insurance
• Professional development opportunities
• Flexible work arrangements: 
  
  • Remote Position with 24/7 shift options
  • Ability to travel 25% of the time
• Generous paid time off
• A career with a company where you will be challenged, respected, and valued. 
• A career with a company where most people have 10+ years of tenure with deep subject matter expertise.

Why Join Us?

• Opportunity to grow into advanced network or infrastructure roles.
• Hands-on experience supporting a global enterprise environment.
• Training in next-gen WiFi solutions and enterprise support practices.
• A supportive team focused on both client satisfaction and technical growth.
• Collaborative and innovative environment with strong leadership support.
• Competitive compensation and benefits package.

If you're ready to support users and systems in equal measure—and help drive the next wave of wireless services at Advizex—we want to hear from you. Apply today!

• Provide frontline support for user-reported issues involving:
  
  • Laptop and desktop configuration/troubleshooting (Windows, macOS)
  • Mobile device setup and connectivity (iOS/Android)
  • Email, VPN, and wireless login/access issues
• Assist users with onboarding to corporate WiFi and resolving authentication or connectivity failures.
• Monitor wireless infrastructure using tools such as SolarWinds, Cisco/Meraki dashboards, or similar platforms.
• Troubleshoot and escalate wireless access point issues, signal degradation, or performance slowdowns.
• Document tickets, solutions, and troubleshooting steps clearly within the service management platform.
• Follow up with users to ensure resolution and satisfaction.
• Collaborate with network engineers and Tier 2/3 support as needed.
• Participate in shift-based coverage as part of our global operations team.

• 2+ years of Help Desk or Service Desk experience supporting laptops, phones, printers, or end-user applications.
• Strong understanding of basic networking concepts (IP addressing, DNS, DHCP, SSIDs).
• Experience with remote troubleshooting tools and service ticketing systems (e.g., ServiceNow, Bomgar, Teams).
• Excellent customer service, written, and verbal communication skills.
• Strong organizational skills with the ability to multitask and prioritize in a shift-based environment.

• Exposure to WiFi infrastructure such as Cisco, Meraki, or Aruba.
• Experience with wireless authentication methods like WPA2-Enterprise, RADIUS, or EAP-TLS.
• Familiarity with wireless troubleshooting tools (e.g., WiFi analyzers, SolarWinds, Splunk).
• Experience configuring wireless profiles, certificates, or mobile device policies.
• ITIL or CompTIA A+/Network+ certifications.

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!