At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

We are looking for a detail-oriented and proactive Billing Operations Associate to support core billing activities. In this role, you will process incoming sales orders and handle billing-related customer inquiries via a shared email inbox. The ideal candidate is organized, responsive, and possesses strong communication and data entry skills.

As a Billing Operations Associate, you’ll report to the Billing Operations Manager and contribute significantly to our dynamic and rapidly expanding team.

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation.

Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.

From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous—not just a point-in-time check—is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust—all in a way that's real-time and transparent.

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Process sales orders in the billing or ERP system (e.g., NetSuite) in accordance with standard procedures and timelines
• Monitor the shared billing email inbox and respond to customer inquiries within defined service level agreements (SLAs)
• Review and respond to requests such as invoice copies, billing corrections, credit/rebill requests, and general billing inquiries
• Collaborate with teams including Sales, Customer Support, and Finance to resolve billing-related issues
• Log, track, and update the status of billing inquiries and resolutions to ensure visibility and follow-up
• Maintain accurate and complete documentation of billing transactions and communications
• Escalate complex or urgent issues to senior team members or management as appropriate

• 1–2 years of experience in billing, order processing, customer service, or a related administrative function
• Familiarity with CRM or ERP systems such as Salesforce and NetSuite
• Strong written and verbal communication skills in English
• Proficiency in email communication and shared inbox tools (e.g., Gmail, Zendesk, Intercom)
• Excellent attention to detail and ability to follow established procedures consistently
• Basic Excel or Google Sheets skills for tracking and reporting tasks
• Minimum of 25 mbps download and 5 mbps upload ($50/month reimbursement) – Use https://www.speedtest.net/ – screenshot including the date and time

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!