BUSINESS DEVELOPMENT MANAGER - SUPPORT & SERVICES
BUSINESS DEVELOPMENT MANAGER - SUPPORT & SERVICES
XTN-AD14487
XTN-AD14487
- City
- NA, Philippines
- Schedule
Make your next big career move by applying as KMC Solutions' next BUSINESS DEVELOPMENT MANAGER - SUPPORT & SERVICES
Zoom is a leader in modern enterprise communications, with an easy, reliable platform for video, voice, content sharing, and chat. Our mission is to make communications frictionless and empowering for everyone.
Role Overview
Zoom is seeking a passionate, results-oriented Business Development Manager for Technical Support and Managed Services focused on ANZ, APAC and Japan. This strategic role will drive the growth of our Support and Managed Services through direct customer engagement and part
On top of your salary, here are the exciting benefits you can look forward to:
- Work from the comfort of your own home
- Comprehensive healthcare benefit for you and your dependents
- Mental wellbeing programs for you and your dependents
- Competitive time off and vacation policy
- Thriving workplace culture centered on caring, diversity, and inclusion
The main responsibilities of a BUSINESS DEVELOPMENT MANAGER - SUPPORT & SERVICES include:
• Go-to-Market Strategy: Develop and execute regional go-to-market strategies for Premier Support and Managed Services, aligning offerings with market trends and customer needs.
• Market Insight: Conduct market research, competitor analysis, and identify opportunities for service differentiation, pricing, and packaging.
• Product Lifecycle Management: Oversee the lifecycle of support and managed service products, from concept and positioning to sales enablement and post-launch performance analysis.
• Direct & Partner Engagement: Engage directly with strategic customers and partners to pitch, secure, and expand support and services agreements across various segments.
• Stakeholder Relationship Management: Cultivate and grow relationships with key internal and external stakeholders (customers, partners, industry influencers) to drive brand awareness and market penetration.
• Performance Monitoring: Monitor relevant KPIs and market feedback, providing data-driven recommendations to continuously improve offerings and execution.
• Channel & Partner Program Strategy: Support the development and monetization of the Channel Partner Support Program; work with service providers, carriers, and resellers on onboarding, training, certification, and integrated support solutions.
• Cross-Functional Collaboration: Partner closely with sales, product management, service delivery, marketing, legal, and IT teams to ensure consistent and impactful support and managed services strategy.
• Regulatory Alignment: Contribute to region-specific regulatory initiatives (such as support for government or regulated industries), aligning support services to compliance and market needs.
• Travel: Willingness to travel as needed within ANZ, APAC and Japan to work with partners, customers, and cross-functional Zoom teams.
To apply, you must be an expert on the following requirements:
• 5+ years in business development, technical support, partner programs, or managed services, ideally in enterprise SaaS or cloud services.
• Proven experience with go-to-market planning and product lifecycle management for technical support and services.
• Track record of revenue growth for support or managed services products in complex, matrixed organizations.
• Experience working directly with major enterprise or telecom partners, carriers, and resellers in ANZ, APAC and Japan.
• Strong analytical skills with expertise in market research, data-driven decision-making, and KPI monitoring.
• Excellent communication, presentation, and relationship management skills.
• Familiarity with regional compliance and regulatory environments is an advantage.
• Ability to work independently, with a proactive and entrepreneurial mindset.
• Bachelor’s degree or equivalent professional experience; MBA or related advanced degree preferred.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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