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CLIENT ADVISOR

XTN-DFB1986

City
Taguig City, Philippines
Schedule
Office Location
SM AURA OFFICE TOWER

Make your next big career move by applying as KMC Solutions' next CLIENT ADVISOR

The Client Advisor holds a key role within Lartisien. They are responsible for designing 
bespoke travel experiences and overseeing the stays of a high-potential, high-end 
clientele, while ensuring their development and long-term loyalty.

As a true ambassador of the brand, they offer unforgettable journeys and unique 
experiences to their clients. They continuously anticipate even the most implicit needs 
and deliver exceptional service. They are the guardian of Lartisien’s image, values, 
standards of excellence, and service quality.

The role combines relational excellence, strong anticipation skills, advanced 
personalisation, and commercial responsibility. It requires a balanced presence, great 
discernment, and outstanding relationship-building abilities.

On top of your salary, here are the exciting benefits you can look forward to:

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a CLIENT ADVISOR include:

1. Develop a personalised and long-lasting relationship with each Member

  • Acquire an in-depth understanding of each client and nurture this knowledge over 
    time.
  • Lead introduction calls as key, foundational moments of the relationship.
  • Build a long-term relationship of trust, based on listening, accuracy, and high-quality exchanges.
  • Ensure a regular, subtle, and always tailored presence aligned with the Member’s 
    expectations.

2. Anticipation and proactivity

  • Anticipate Members’ needs, including those that are not explicitly expressed.
  • Make travel, experience, or adjustment proposals that are thoughtful, relevant, and 
    detail-oriented.
  • Intervene proactively, at the right moment and with the appropriate level of attention.

3. Relational and commercial development

  • Identify opportunities to propose new travel projects with subtlety and precision.
  • Enrich the Member’s annual experience through relevant, inspiring, and high-value propositions.
  • Develop the value of each relationship with a long-term perspective, while preserving 
    authenticity and the quality of the connection.

4. Clienteling and structured follow-up

  • Manage an annual calendar of transactional and relational touchpoints, ensuring their coherence and quality.
  • Transform loyalty into long-term attachment by nurturing a personalised and engaging relationship.
  • Provide regular and structured reporting on interactions, client follow-up, and 
    commercial performance to Management.
  • Coordination and personalisation of stays
  • Ensure coherence and excellence of all proposals in close collaboration with Travel Designers and Destination Managers.
  • Guarantee a high level of personalisation across all components of the stay: 
    accommodation, dining, private transfers, experiences, and partners.
  • Create moments of surprise and emotion through refined, tangible, and memorable 
    personalisation.

6. Operational excellence

  • Guarantee flawless execution quality at every step of the client journey.
  • Work closely with the Customer Service and Travel Designer teams to ensure a 
    smooth, coherent, and consistently exceptional experience.

To apply, you must be an expert on the following requirements:

  • Excellent customer interpersonal skills, ability to interact with a high-end clientele by both telephone and e-mail.
  • Sales philosophy, motivated by goal achievement.
  • Excellent presentation in line with Lartisien's brand image.
  • Excellent communication skills (written/oral)
  • Agility, autonomy, creativity, proactivity, attention to detail
  • Ability to adapt and willingness to work in a fast-growing, ambitious and demanding environment.

It will also be favorable if you are knowledgeable in:

  • Excellent client relations and ability to interact with a high-end clientele; strong 
    adaptability to cultural specificities.
  • impeccable presentation aligned with Lartisien’s brand image, with an advanced 
    understanding of luxury codes.
  • Passion for travel; knowledge of destinations, hotels, and experiences; strong curiosity 
    for one’s dedicated market and high-end clientele.
  • Ability to anticipate needs and personalise each interaction.
  • Strong cross-functional leadership and genuine enjoyment of teamwork.
  • Excellent communication skills (written/oral). Fluency in English required.
  • Strong analytical and synthesis abilities.
  • Agility, autonomy, creativity, proactivity, and rigor.
  • Ability to adapt and desire to work in a fast-growing, ambitious, demanding, and 
    evolving environment.
  • High levels of commitment and availability consistent with the expectations of the 
    target clientele.

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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