The Client Services Specialist will act as a liaison between the company and its clients, ensuring that clients are satisfied with the services provided. This role involves managing client accounts, addressing client inquiries and concerns, and coordinating with various departments to ensure client needs are met efficiently and effectively.

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Hybrid work setup
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Client Communication and Management:

• Maintain regular communication with clients to understand their needs, expectations, and concerns.
• Act as the primary point of contact for clients, addressing inquiries promptly and professionally.
• Provide clear and concise updates on project progress, timelines, and deliverables.
• Ensure client satisfaction by actively listening to feedback and implementing necessary adjustments.
• Communicate effectively across various channels (email, phone calls, video conferences) to accommodate client preferences and delivery service.
• Collaborate with internal teams to relay client feedback and coordinate solutions.
• Manage client expectations by outlining realistic goals and timelines through various project implementations.
• Uphold a positive and professional image of the company through all communications.
• Resolve conflicts or issues that may arise during the project lifecycle through effective communication and problem-solving skills.
• Act as a client advocate within the organization, ensuring that their concerns are addressed promptly and effectively.
• Attend discovery calls and client meetings to identify, understand, and document client requirements; identifying and delivering the most appropriate solution(s) to offer from scoping to launch.

Issue Resolution

• Address and resolve client complaints and concerns in a timely manner.
• Investigate issues thoroughly to understand root causes.
  
• Escalate complex issues to the appropriate department or manager when necessary.
• Follow up with clients to ensure issues have been resolved satisfactorily.
• Implement preventive measures to minimize recurring issues.
  

Documentation and Reporting:

• Prepare regular reports on client activity, feedback, and satisfaction levels.
• Track and analyze client service metrics to identify areas for improvement.
• Create and maintain comprehensive documentation for processes, procedures, and client interactions.
• Ensure documentation accuracy and consistency for internal and client-facing materials.
• Collaborate with teams to gather data and insights for reports and customize to meet specific client or stakeholder needs.
  

Asset Management and Logistics

• Manage and track inventory of assets, ensuring accuracy and availability through maintaining asset tracking reports.
• Coordinate logistics for timely delivery and distribution of assets.
• Maintain records of asset transactions, including receipts, transfers, and disposals.
• Conduct regular audits to ensure compliance with inventory procedures.
• Resolve discrepancies in asset records through investigation and reconciliation.
• Implement improvements to enhance asset tracking efficiency and accuracy.
• Provide reports on asset status, utilization, and performance.
• Secure and safekeep Accountability / Issuance Forms signed by end user for deployed assets
  

Ticket Management

• Acknowledge and monitor service requests, incidents or queries via Ticketing, Phone, Teams, Skype and email
• Escalates unresolved incidents/service requests within agreed timescales
• Ensures tickets are always updated until issues are resolved
  

General Administrative Tasks:

• Respond promptly to unexpected tasks and requests as they arise.
• Prioritize ad hoc tasks based on urgency and impact on business objectives.
• Gather necessary information and resources to address ad hoc assignments.
• Adapt quickly to new challenges and changing priorities.
• Maintain flexibility and agility in handling ad hoc projects or assignments.
• Document ad hoc tasks and their resolutions for future reference.
• Proactively identify opportunities to streamline ad hoc task management processes.
• Ensure thorough follow-up and closure on completed ad hoc tasks.
  

Office Space Management:

• Coordinate and oversee utilization of office space, ensuring efficient use.
• Coordinate office layouts, seating arrangements, and facilities maintenance.
• Address office-related issues promptly and liaise with building management.
• Plan and coordinate office relocations or expansions as needed.
  

Petty Cash Management:

• Administer petty cash funds for operational expenses as needed.
• Monitor petty cash transactions and ensure proper documentation.
• Reconcile petty cash accounts regularly to maintain accuracy.
• Adhere to company policies and procedures regarding petty cash disbursements.
• Prepare reports on petty cash expenditures and balance reconciliation.

• 2+ years of Account Management experience
• Exceptional Level of Commitment towards Customer Experience
• Preferably exposed in the BPO Industry (willing to render night shift, if needed)
• With experience with account management 
• Proficient in Microsoft Office Suite (preferred)
• Project Management Skills
• Must be willing to work in our BGC site

• Proficient Oral and Communication Skills

• Strong sense of Business Acumen

• Exceptional Customer Service

• Strong Project Management

• Time Management

• Interpersonal Skills

• Ability to build and maintain strong client relationships

• Ability to manage and influence key stakeholders

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!