The CLIENT SERVICES SPECIALIST II will focus on maintaining good relationships with clients and improving the company's services to provide best­in­class customer experience by consistently or exceeding the established service level agreements (SLA) with all the clients and customers within the designated area or region. This role acts as an overall liaison between the client and the KMC business to ensure excellent service delivery is the top priority to promote better partnership, confidence, growth, and compliance. As an imperative, the role must resolve issues and concerns by providing sound resolutions through a structured or data-driven approach while still observing flexibility. The role maintains effective business literacy and professional intuition to anticipate and address client needs.

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Hybrid work setup
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• To build rapport and develop a strategic relationship with client stakeholders and grasp fully the business of the clients and anticipate the needs to provide best­in­class customer experience. (Business­Savvy)
• To be an effective negotiator and understand the financial capacity of the clients and KMC’s
• business operations while providing the expected service delivery. (Financially­Savvy)
• To learn the business model of the clients and provide value add recommendations for
• the retention, growth and expansion of the clients’ business. (Business Intuition)
• To maintain high level of morale and confidence in carrying out the business needs of the various clients by being an effective liaison and providing efficient resolution given the reasonable timelines. (Project Management)

BUSINESS DEVELOPMENT

• Conduct and come up with a comprehensive market study/research of their area of responsibility (inclusive of percentage of the industry and companies within the area).
  • Occupancy Rates
  • Availability
  • Revenue and Cost
  • Gross Profitability
  • Pipeline / Funnel Report of Leads (walk­ins and viewings)
  • Stacking Plan
  • Top 20 Clients

• Oversee initiatives to keep competitor analysis updated
• Develop a network of industry contacts to generate new business
• Develop new accounts and ensure that new leads are tapped promptly and proactively
• Establish connections with top 1,000 corporations
• Ensure that high area occupancy rate is achieved
• Dealing with all aspects of a sales campaign (end to end)
• Develop and oversee initiatives to enhance sales performance
• Develop and execute recommendations that drive revenue
• Manage dealings with all aspects of a sales campaign
• Develop and oversee initiatives to enhance sales performance and customer satisfaction (and in turn Client retention)
• Collaborate with Marketing team on possible events, initiative and partnerships that will help his/her area grow its revenue
• Developing new Accounts by responding promptly and proactively to new leads 14.Attending a minimum of four (networking) events every month

ACCOUNT MANAGEMENT

• Manage a KMC facility / facilities and respective accounts as allocated by VP for Sales and / or Area Manager
• Ensure that initiatives are properly executed to enhance customer satisfaction (and in turn improve client retention)
• Participate in screening, coaching and appraising support staff (IT, Admin etc allocated to aforementioned facilities
• Ensure detailed feedback is received for “Closed Lost” deals as well as for existing tenants who decided not to renew
• Conduct Quarterly Business Reviews with the current tenants in their area of responsibility
• Facilitate Account planning and mapping
• Develop, maintain, and extend client relationships
• Assist with developing processes, policies, and procedures as required
• Implement and drive strategies to grow revenue from clients
• Deliver proactive account management by providing creative solutions to clients
• Managing the work of account executives
• Responsible for the health and maintenance of the whole assigned area (ensuring “Showroom readiness” at all times)
• To help achieve a good and growing margin of the area of responsibility
• Conduct regular site and client visits to maintain and grow client relationship
• Ensure delivery of Client requirements through internal and external support
• Work with each client to establish target goals and objectives
• Implement and drive strategies to grow revenue from Clients
• Conduct regular Client visits / meetings (at least weekly)
• Day­to­day client relationship management
• Leading project management activity
• Ensuring necessary actions are undertaken by the account team
• Delivering presentations to high­level executives
• Delivering presentations to commercial brokerage companies / employees
• Completing administrative work, as required

SERVICE DELIVERY

• Overall point of contact for all client concerns regarding service delivery, contractual obligations, sales and marketing concerns, etc.
• Ensures that all business­related service level agreements (SLAs) are met within the specified timelines.
• Daily walkthrough before and after shift
• Accomplishment of weekly walkthrough checklist
• Daily show readiness calls
• Quarterly bldg. admin coordination
• Monthly house vision orientation ( or whenever there’s a new client onboarding)
• Client tours
• Answer phone calls (sales)
• Ensures all escalations are resolved to the benefit of the business.

• Graduate of bachelor's degree, or any related field.
• Minimum of at least three (3) years of Well-established Experience with Account Management and handling Service Delivery preferably managerial or at least supervisory role.
• Well versed in MS Office and presentation tools (Photoshop, PowerPoint, Adobe Premiere, MailChimp, etc.)
• Solid background in Project and Time Management
• Exceptional Level of Commitment toward Customer Experience 

• Proficient Oral and Communication Skills
• Strong sense of Business Acumen
• Financially-Savvy
• Exceptional Customer Service
• Strong Project Management
• Time Management
• Business and Market Trend Analysis
• Interpersonal Skills

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!