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CLIENT SUCCESS / OUTREACH COORDINATOR

XTN-042C924

City
NA, Philippines
Schedule
Office Location
OFFSITE

Make your next big career move by applying as KMC Solutions' next CLIENT SUCCESS / OUTREACH COORDINATOR

The Client Success/Outreach Coordinator acts as the communication and administrative backbone of the business. You will handle email follow-ups, prepare proposals, track leads, and ensure all client interactions are professional, prompt, and well organized.

This is a non–phone call role (email/messaging only), ideal for someone who enjoys structured processes, client communication, catering/event coordination, and supporting a fast-growing service business.

On top of your salary, here are the exciting benefits you can look forward to:

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a CLIENT SUCCESS / OUTREACH COORDINATOR include:

Client Communication & Outreach

  • Respond promptly to client inquiries via email using templates, structured prompts, or AI-generated drafts.
  • Follow up with warm leads based on predefined timelines and workflows.
  • Qualify inquiries by gathering event details (date, guest count, type of event, menu needs, budget).
  • Maintain a professional, friendly, and accurate communication style on behalf of Pinx Catering.

Proposal, Menu & Documentation Support

  • Prepare proposals, estimates, invoices, and menu bundles using TPP and provided templates.
  • Review AI-generated proposals before sending them to ensure accuracy and alignment with client preferences.
  • Support RFP submissions (corporate/government) by organizing documents, attachments, and requirements.
  • Update event calendars and ensure all client files and communications are well documented.

Lead Management & Admin

  • Track all incoming leads, active proposals, and follow-up stages in Monday.com (CRM).
  • Keep records organized for catering and bar services, including add-on bundles and cross-selling opportunities.
  • Assist with internal workflow improvements, SOP updates, and email/template creation.
  • Prepare simple weekly reports on pipelines, responses, and proposal status.

Marketing & Internal Operations Support

  • Assist with light outreach tasks (e.g., email list building, Apollo campaigns—training provided).
  • Support social content coordination for catering packages or special promotions.
  • Collaborate on process enhancements, automation setups, and AI agent improvements.

To apply, you must be an expert on the following requirements:

  • 1 – 2 years of experience in Admin Support, Outreach and Client coordination role
  • Excellent written English communication (professional and client-facing).
  • Highly organized, structured, and detail oriented.
  • Experience in hospitality, catering, events, or client coordination strongly preferred.
  • Comfortable managing client communication strictly via email/messaging.
  • Proactive and reliable—able to manage multiple follow-ups and deadlines with minimal supervision.
  • Familiarity with CRMs such as HoneyBook, HubSpot, Monday.com (training available).
  • Bonus: Experience with catering tools like Total Party Planner (TPP) or proposal systems.
  • Strong Google Workspace skills (Docs, Sheets, Calendar).

It will also be favorable if you are knowledgeable in:

  • familiarity with TPP or Monday.com a plus

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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