CLIENT SUPPORT ASSOCIATE
Make your next big career move by applying as KMC Solutions' next CLIENT SUPPORT ASSOCIATE
At Actuate, the Client Support Associate’s (CSA) primary objective is to delight customers by delivering best in class customer experience and consistency across all customer engagements. As a member of the Go-To-Market (GTM)Team, the CSA is on the front lines of all of our client communications and engagement, thus this role is critical to the growth and success of Actuate. The CSA is an entry level individual contributor role reporting to the Client Support Manager.
On top of your salary, here are the exciting benefits you can look forward to:
- Work from home
- HMO
- Access to KMC sites
The main responsibilities of a CLIENT SUPPORT ASSOCIATE include:
The CSA will also work closely with Account Management, Solutions Engineering, Data Science, Engineering, Product and Operations.
Responsibilities:
- Provide prompt, accurate, and friendly customer service
- Respond to customer and vendor inquiries Via Text, Call, Tickets, and emails
- Handle escalated customer support concerns
- Work cross functionally where appropriate to solve any and all customer issues from billing to technical, no area is off limits
- When appropriate use a customer-focused, needs-based approach to educate and support our clients
- Maintain a strong work ethic with a total commitment to delighting customers each day
To apply, you must be an expert on the following requirements:
- 1 to 2 years of relevant client support experience
- VDO and VMS
It will also be favorable if you are knowledgeable in:
- Preferably with experience with RTSP, SMTP, HTTP,
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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