Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Identify, delineate and coordinate tasks, timelines, and deliverables to ensure effective and efficient implementation and management of clinical programs, products and services. In coordination with clinical program lead, identify the assignment of program task responsibilities to individual program team members. Programs/products include, but are not limited to, MedResults® Clinical Intervention Programs, the Personal Health Report Card™ and Medication Therapy Management (MTM) Programs;
• Serve as the primary administrator of the clinical programs post-sale;
• Collaborate with stakeholders to ensure that client program expectations are achieved through upfront clarification of specifications, design reviews, validation audits, and best practice coding guidelines;
• Analyzes implementation documents and identifies discrepancies, inaccuracies, anomalies, and unintended consequences. Makes recommendations and develops solutions to ensure the
  accuracy of program implementation;
• Ensures appropriate documentation of program implementation activities including completion of program configuration design, implementation/program checklist, test plans and test cases, and post-implementation reviews;
• Analyze and research solutions for operational, performance and service issues within clinical
  programs for alignment with operational goals and performance metrics;
• Utilizes planning, prioritizing, and organizational skills to ensure timely deliverables, high levels of quality, and efficient use of resources to achieve program accuracy;
• Promotes continuous improvement by ensuring adherence to quality principles. Seeks out and
  actively participates in business initiatives that contribute to service excellence;
• Duties specific to MedResults® Clinical Intervention Programs:
  o Coordinate product implementations for MedResults program
  o Manage all deliverables and ensure all implementation and ongoing support timelines are
  met
  o Perform implementation functions (i.e. MedResults coding, QC, etc)
  o Perform daily MedResults switch claims process
  o Produce monthly MedResults reporting in a timely and accurate fashion
• Provide operational and administrative support to Health Services functional areas and ancillary business units, including Operations, Information Technology and Business Development to ensure timely completion of project tasks or product timelines;