The Collections Analyst is responsible for managing a portfolio of customer accounts to ensure timely payments and maintain healthy cash flow. This role supports the financial stability of the organization by proactively monitoring receivables, resolving billing disputes, maintaining accurate records, and collaborating across

● Monitor portfolio of accounts, ensuring timely follow-up on outstanding invoices

● Send reminders and collections notices on past due invoices

● Recommend deactivations for past due accounts and/or work stoppage on past due implementations

● Drive resolution of disputes including tax, POs, billing and other issues, while monitoring trends of disputes

● AR refund requests

● Escalate payment plan requests to Senior or above in accordance with department policy

● Maintain customer records including contacts, payment trends, and payment runs

● Log daily collections activity

● Reconcile customer accounts

● Escalate bankruptcy filings to lead and manager

● Collaborate with internal and external representatives to address issues

● Build and maintain relationships with internal parties

● Internal projects, as required 

● 3+ years of experience in Collections, with a majority in the Technology Industry

● Experience in the tech and SaaS experience (highly preferred)

● Strong problem-solving skills, high level of curiosity, find solutions and deliver results

● Solid experience with key financial tools and ERP systems (NetSuite preferred) as well as Microsoft Office skills including Excel and PowerPoint

● Bachelor's Degree or equivalent work experience 

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!