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CREDIT AND COLLECTIONS OFFICER

INT-BB0A444

City
Taguig City, Philippines
Schedule
Office Location
PICADILLY STAR

Make your next big career move by applying as KMC Solutions' next CREDIT AND COLLECTIONS OFFICER

The Credit Collection Officer is responsible for managing and recovering outstanding receivables through outbound phone calls to U.S.-based customers. The role focuses on negotiating payments, resolving delinquent accounts, and maintaining compliance with U.S. collection laws while delivering a professional customer experience.

 

On top of your salary, here are the exciting benefits you can look forward to:

  • You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
  • Making sound decision-making and flexibility to ensure team dynamics and productivity.
  • Hybrid work setup
  • Competitive salary and benefits
  • HMO + free dependent
  • Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a CREDIT AND COLLECTIONS OFFICER include:

  • Perform outbound collection calls to customers with past-due accounts in the U.S.
  • Negotiate payment plans, settlements, or full balance payments in accordance with company policy
  • Clearly explain account details, balances, payment terms, and consequences of non-payment
  • Handle customer objections, disputes, and inquiries professionally and effectively
  • Accurately document call outcomes, promises to pay, and account updates in the system
  • Monitor assigned accounts and conduct timely follow-ups to ensure payment commitments are met
  • Escalate complex or disputed accounts to the appropriate internal teams when necessary
  • Ensure strict adherence to FDCPA, U.S. state regulations, and company compliance standards
  • Consistently meet or exceed assigned collection and quality performance targets
  • Maintain confidentiality and protect sensitive customer financial information

 

To apply, you must be an expert on the following requirements:

  • Bachelor’s degree or relevant experience in finance, accounting, business, or a related field preferred
  • 2–5 years of experience in credit collections, call center collections, or BPO outbound calling
  • Proven experience handling U.S. accounts is highly preferred
  • Strong verbal communication and negotiation skills
  • Ability to handle difficult conversations with confidence and professionalism
  • Willingness to work midshift

 

It will also be favorable if you are knowledgeable in:

NetSuite

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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