FRONT DESK MANAGEMENT:

Providing support on the reception/front desk through:
Answering and dispersing calls and inquiries
Welcoming and/or receiving applicants, visitors, and clients of the Company
Responding and/or addressing tenant concerns and walk-in inquiries
Handling daily incoming and outgoing mails
Receiving, distributing, and filing incoming letters, billings, invoices, document,s and/or other communications
Managing the front office on a daily basis
Assisting with client requests like photocopying, printing, and scanning documents
Gatepass / work permit processing
Preparing and accomplishing errand form
Monitoring the cleanliness in the concessionaire area
Any ad hoc duties as required
GENERAL SERVICES / TENANT SERVICES
Point person / Representative in the workplace
Conference room reservations
Reporting and coordinating any workplace issues and ensuring job completion
Providing administrative support to members
Providing unmatched customer experience
Building strong relationships with members
Enforcing company policies, procedures, safety, health regulations and standards
GENERAL ADMIN
Attending ticket requests within SLA
Assisting office walk tours with prospective clients and marketing events
Offering and serving refreshments to the Client
Assisting and doing simple troubleshooting IT concerns like wifi connection, borrowing of LAN/ HDMI
Coordinating with vendors for any Client request below 20K
Distributing monthly treats
Following operational processes and procedures
Enforcing house rules and security policy
GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT
Maintaining Office Show-readiness, cleanliness, and maintenance
Conducting random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members’ needs
Coordinating with Customer Experience Lead for any facilities/Building issues

To apply, you must be an expert on the following requirements:

Bachelor of Science in Business Administration, BS HRM, BS Tourism, or any similar courses
With at least 1-2 years of work experience as Front Office Staff or Admin Assistant
Knowledgeable in MS Office applications (MS Word, Excel, Powerpoint, Office 365)
Hospitality or Customer service background is a plus
Capable of dealing with local staff and foreign clients

It will also be favorable if you are knowledgeable in:

Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality
Superb verbal and written communication skills
Has high attention to detail, a fast learner
Excellent interpersonal skills
Extraordinary multitasking skills
Good time management skills
Capable of working under minimal supervision
Ability to present well to high level clients – local and foreign
Ability to deliver services with the highest standards
Willing to work on a shifting schedule
Willing to be assigned to other KMC sites

CUSTOMER EXPERIENCE ASSOCIATE

CUSTOMER EXPERIENCE ASSOCIATE

KMC Employee

A Friend of KMC