The Customer Experience Lead is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected as a Customer Experience Lead that he/she can manage the site and a small team of individuals with one goal which is always to maintain the office facility’s show readiness and give exceptional customer experience.

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

FRONT DESK MANAGEMENT:

• Providing support on the reception/front desk through:

• Answering and disperses calls and inquiries
• Welcoming / receiving applicants, visitors, and clients of the Company
• Responding /addressing tenant concerns and walk-in inquiries
• Handling daily incoming and outgoing mail
• Receiving, distributing, and filing incoming letters, billings, invoices, documents and/or other communications
• Managing the front office daily
• Assisting photocopy, printing, scanning client request
• Gate pass/work permit processing
• Preparing and accomplishing errand form
• Monitoring the cleanliness in the concessionaire area

• Any ad hoc duties as required 

GENERAL SERVICES / TENANT SERVICES 

• Lead representative in the workplace
• Conference room reservation assistance
• Reporting and coordinating any workplace issues and ensuring job completion
• Providing effective solutions to problems/issues arising
• Providing administrative support to members
• Providing unmatched customer experience
• Building strong relationships with members
• Enforcing company policies and procedures, and safety and health regulations and standards

GENERAL ADMIN

• Attending ticket requests
• Ensuring no ticket SLA breach

• Assisting in Check releasing

• Assisting office walk tours with prospective clients and marketing events
• Offering and serving refreshments to the Client
• Assisting and doing simple troubleshooting IT concerns like wifi connection, borrowing of LAN/ HDMI
• Coordinating with the vendor for any Client request below 20K
• Ensuring furniture and fixture asset tags are intact and complete in inventory
• Conducting Energy Conservation initiatives
• Distributing monthly treats

• Following operational processes and procedures
• Enforcing house rules and security policy
• Attending and handling site concerns
• Organizing Site lead’s monthly meeting
• Ensuring that all permits are posted and updated
• Ensuring email blasts and circular memos from the building are cascaded accordingly
• Ensuring all trackers are accurate and updated
• Ensuring that onsite storage is clean and organized
• Petty Cash Management

• Monitoring Site expenses

• Management of Utility personnel
  • Ensuring that the assigned tasks of the utility personnel are performed and/or accomplished

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

• Ensuring Office Show-readiness, cleanliness and maintenance
• Working on day-to-day issues with facilities and building admin
• Conducting weekly facilities walkthroughs to address current and urgent issues
• Has the Ability to foresee site issues and members’ needs
• Coordinating facilities/building issues
• Setting Quarterly coordination meetings with Building Admin
• Attending punch listing with projects and contractor

LEADERSHIP

• Responsible for managing a small team
• Keeping the team motivated, and guiding team members
• Keeping team focused and on track for the immediate tasks/projects
• Monitoring the team’s performance
• Handling minor or small-scale work assignments/projects
• Handling minor, unforeseen issues
• Providing immediate resolution

• Business Administration, BS HRM, BS Tourism, or any similar courses
• At least 3 years of work experience as Front Office Staff or Admin Assistant
• Proficient in Powerbi application
• Strong Facilities Management
• Proficient in MS Office applications (MS Word, Excel, Powerpoint, Office 365)
• Willing to work on a shifting schedule
• Willing to be assigned to other KMC sites

• Capable of dealing with local staff and foreign clients
• Enthusiastic, Outgoing, responsible, motivated, dedicated
• Above average verbal and written communication skills
• Has high attention to detail, a fast learner
• Excellent interpersonal skills
• Extraordinary multitasking skills
• Good time management skills
• Can work under minimal supervision
• Has the ability to lead a small team
• Has delegation and motivational skills
• Good decision-making skills
• Ability to present well to high-level clients – local and foreign
• Ability to deliver services with the highest standards
  
  

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!