CUSTOMER PROGRAM ANALYST
Make your next big career move by applying as KMC Solutions' next CUSTOMER PROGRAM ANALYST
The position requires individuals who are independent, good interpersonal skills, agile, adaptable and has a curious mind to be creative in issue resolutions. Nippon Express Group is a global organization with presence in all continents, and we seek diverse individuals who can work a cross geographical and cultural boundaries.
On top of your salary, here are the exciting benefits you can look forward to:
• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves
The main responsibilities of a CUSTOMER PROGRAM ANALYST include:
Operational Execution
· Manage day‑to‑day operations to ensure smooth and efficient service delivery.
· Process shipment billing aligned with the customer process and agreed billing frequency.
· Ensure compliance with customer SOP and SOW.
· Manage additional tasks assigned in support of customer program management.
Customer & Stakeholder Management
· Manage customer escalations and collaborate with the Global Control Tower to drive timely resolution.
· Coordinate regularly with internal teams to ensure alignment on operational requirements and deliverables.
Program Support & Reporting
· Monitor program performance metrics and support continuous improvement initiatives.
· Prepare reports, compliance tests, and documentation required for customer or internal reviews.
· Support audits and quality checks to ensure data integrity and process compliance.
To apply, you must be an expert on the following requirements:
· College graduate preferably related to supply chain or logistics.+
· Freight forwarding experience 2-5 years
· Familiar with Microsoft Office suite of applications, with emphasis on intermediate to advance Microsoft Excel skills.
· Strong analytical skills and curious mindset for continuous improvements, not accepting status quo without validations.
· Some experience in freight forwarding and/or logistics industry would be a plus.
· Sufficient skill for researching and manipulation of data analysis.
· Organized and ability to articulate thoughts.
· Ability to perform under pressure and work with deadlines.
· Fluent in written and spoken English.
· Willing and able to work within the Australia time zone and Public Holidays as required by business operations
It will also be favorable if you are knowledgeable in:
· Methodological and has attention for details.
· Discipline, independent and able to work with minimal supervision.
· Agile and adaptable.
· Pleasant personality and able to work with people across geographical and cultural boundaries.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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