Customer Service Advocates have a critical role on Zenni’s award-winning Customer Service team. This role supports Zenni’s global customers 24/7/365, through voice, chat, email, SMS and social channels. The right candidate will champion the interests of Zenni customers, ensuring that they receive high-quality and consistent service. This role represents Zenni’s customer-obsessed culture.   

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Provide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social media
• Work closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvements
• Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction
• Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues
• Demonstrate unparalleled product knowledge and offer exceptional style advice for customers

• You must have 1 year prior experience handling E-COMMERCE or RETAIL accounts as a CSR (local or international)
• You must have strong experience in voice Customer Service Support, with voice as the primary channel handled. Experience in email support is also required.
• You must have a track record of staying in roles for at least a year, reflecting reliability and long-term commitment.
• You have excellent verbal and written communication skills
• You have a customer-first mindset with an empathic approach to problem-solving
• You are adaptable to a changing or rotating schedule depending on the company’s needs
• You have a can-do attitude. We are looking for someone who is enthusiastic about working every day, and someone who is willing to step-in
• wherever they are needed
• You are professional, personable and someone who is willing to adapt to change
• You have a creative mind to create memorable customer service experiences
• You go above and beyond to provide outstanding white glove customer service

As previously mentioned.

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!