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CUSTOMER SERVICE REPRESENTATIVE

XTN-11D4186

City
Mandaluyong, Philippines
Schedule
Office Location
PODIUM WEST TOWER

Make your next big career move by applying as KMC Solutions' next CUSTOMER SERVICE REPRESENTATIVE

The primary role of the Customer Support Administrator is to facilitate effective communication and administrative operations between the company and its clients. This role is pivotal in ensuring customer satisfaction and retention by providing professional support and managing administrative functions related to customer accounts.

On top of your salary, here are the exciting benefits you can look forward to:

This position offers the unique opportunity to work within a dynamic team environment that fosters professional growth and learning. You will gain extensive knowledge about financial products and digital platforms, and play a key role in the implementation of cutting-edge technology and processes. Additionally, this role provides a pathway to develop expertise in customer relationship management and technical support within the financial services industry.

The main responsibilities of a CUSTOMER SERVICE REPRESENTATIVE include:

  • Provide timely and professional administrative support to clients and customers via email and chat channels, ensuring all communications are handled with high standards of courtesy and effectiveness.
  • Educate clients on the company's platforms, trading products, operational rules, and the procedures for account breaches and withdrawals.
  • Manage the administration and setup of customer accounts, ensuring all client information is accurate and up-to-date.
  • Collaborate closely with the Finance and Account Management teams to meet client needs swiftly and efficiently.
  • Assist in the testing and implementation of new systems, technology, and processes to enhance service delivery.
  • Address and resolve complaints in a professional manner, escalating issues as necessary to prevent customer dissatisfaction and churn.
  • Regularly report on customer feedback and issues to help improve the overall service quality.

To apply, you must be an expert on the following requirements:

  • Proven experience in a customer support or administrative role, preferably within the financial services sector.
  • Strong communication skills with a proficiency in handling customer queries through email and chat.
  • Deep understanding of customer relationship management principles and practices.
  • Ability to manage multiple tasks with high attention to detail and organization.
  • Knowledge of administrative procedures, account setup, and customer service best practices.

It will also be favorable if you are knowledgeable in:

  • Experience with CRM software and financial trading platforms is highly desirable.
  • Skills in problem-solving and conflict resolution.
  • Aptitude for technology and adapting to new systems and processes.
  • Ability to work in a fast-paced environment and under pressure.
  • Strong team collaboration skills and the ability to work independently.

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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