The main responsibilities of a CUSTOMER SUPPORT ADMINISTRATOR include:

• Provide administrative support to our clients & customers via email and chat channels in a timely, helpful & professional manner
• Educate clients in the company’s platforms, trading products and rules, and breach/withdrawal
• Manage administration and account set-up of customer accounts
• Work closely with the Finance and Account Management teams to ensure client’s needs are efficiently met
• Provide ongoing assistance and testing in the implementation of new systems, technology and processes
• Handling complaints in a timely, professional, and courteous manner
• Report customer complaints and escalate issues when necessary to prevent potential churn