CUSTOMER SERVICE REPRESENTATIVE
CUSTOMER SERVICE REPRESENTATIVE
XTN-8650509
XTN-8650509
- City
- Makati City, Philippines
- Schedule
- Night Shift
ARMSTRONG CORPORATE CENTER
ARMSTRONG CORPORATE CENTER
Make your next big career move by applying as KMC Solutions' next CUSTOMER SERVICE REPRESENTATIVE
The Customer Service Representative will handle post-sale customer interactions, focusing on billing inquiries, account support, and general service-related concerns. This role ensures a smooth customer experience by resolving issues efficiently, maintaining accurate records, and supporting customers throughout their lifecycle.
You will serve as a key point of contact for customers using E3Performance’s services, ensuring concerns are addressed clearly, professionally, and within agreed service levels.
On top of your salary, here are the exciting benefits you can look forward to:
E3Performance helps organizations improve their customer service operations through performance insights, analytics, and coaching solutions. By enabling businesses to better understand and develop their support teams, E3Performance plays a key role in enhancing overall customer experience.
Joining E3Performance means:
- Being part of a growing and data-driven organization focused on improving customer experience
- Gaining exposure to performance-focused environments and best practices in customer support
- Working with teams that value continuous improvement, accountability, and customer impact
- Opportunity to grow within a scalable support function as the team expands
The main responsibilities of a CUSTOMER SERVICE REPRESENTATIVE include:
· Handle inbound and outbound customer interactions related to billing, account inquiries, and after-sales support
· Resolve concerns such as invoices, payment discrepancies, subscription changes, and service-related questions
· Provide clear explanations of billing details, charges, and account status
· Maintain accurate documentation of customer interactions in CRM or ticketing systems
· Follow established processes and service level agreements (SLAs) to ensure timely resolution
· Escalate complex or unresolved issues to appropriate internal teams
· Support customer retention by delivering a positive and solution-oriented experience
· Identify recurring issues and provide feedback to improve processes and customer experience
· Collaborate with internal teams (e.g., finance, operations, client services) when needed
To apply, you must be an expert on the following requirements:
· Bachelor’s degree in any field
· At least 2–3 years of experience in a contact center or customer service environment
· Strong English communication skills (verbal and written)
· Experience handling billing, account support, or after-sales concerns
· Ability to manage multiple customer interactions while maintaining accuracy and attention to detail
It will also be favorable if you are knowledgeable in:
· Experience supporting B2B customers or service-based accounts
· Exposure to subscription-based or recurring billing environments
· Familiarity with performance metrics (CSAT, resolution time, quality scores)
· Background in handling email and chat support (non-voice or blended setup)
· Experience working in a data-driven or KPI-focused environment
· Ability to interpret basic reports or account-related data
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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