CUSTOMER SERVICE REPRESENTATIVE - ESCALATION
CUSTOMER SERVICE REPRESENTATIVE - ESCALATION
XTN-08D5873
XTN-08D5873
- City
- N/A, N/A
- Schedule
Make your next big career move by applying as KMC Solutions' next CUSTOMER SERVICE REPRESENTATIVE - ESCALATION
Customer Service Representative - Escalation
On top of your salary, here are the exciting benefits you can look forward to:
On top of your salary, here are the exciting benefits you can look forward to:
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a CUSTOMER SERVICE REPRESENTATIVE - ESCALATION include:
Responsibilities:
Financial Dispute Resolution
Investigates and resolves complex billing discrepancies, unexplained charges, and refund requests requiring deeper system audits.
Conflict De‑escalation
Serves as the primary point of contact for handling irate or emotionally distressed customers by applying advanced listening skills and delivering clear, definitive solutions.
Senior Advocacy
Provides courteous and specialized support with “senior sensitivity,” assisting vulnerable members in navigating financial or technical challenges.
Process Improvement
Utilizes workflow and operational expertise to identify recurring billing issues and escalates trends to supervisors to support continuous program improvement.
To apply, you must be an expert on the following requirements:
At least 1 year experience as escalations CSR:
Currently an Escalations CSR in a medical or healthcare account
Currently an Escalations CSR in a non-medical or healthcare account but had at least 1 year in a medical or healthcare account as CSR.
Other Skills and Abilities
Demonstrated ability to appear for work on time, follow directions from a supervisor, interact well with coworkers, understand and follow work rules and procedures, comply with corporate policies, goals and objectives, accept constructive criticism, establish goals and objectives, and exhibit initiative and commitment. Demonstrated ability to meet or exceed the competencies as listed.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram
form. Ability to deal with problems involving several concrete variables in standardized situations.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions,
and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.
Language Skills:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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