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CUSTOMER SOLUTIONS AGENT

XTN-0C4D665

City
Taguig City, PHILIPPINES
Schedule
Office Location
FOUR/NEO

Make your next big career move by applying as KMC Solutions' next CUSTOMER SOLUTIONS AGENT

The Customer Solutions Agent is responsible for delivering exceptional customer service to Zucora customers across Canada. This role supports customers by responding to inquiries, resolving issues related to product protection plans, and ensuring a positive, efficient, and empathetic customer experience in a fast-paced, remote environment.

On top of your salary, here are the exciting benefits you can look forward to:

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a CUSTOMER SOLUTIONS AGENT include:

  • Provide professional, courteous customer service through verbal and written communication
  • Respond promptly to customer inquiries, service requests, and assistance needs
  • Resolve customer concerns using a solutions-focused and empathetic approach
  • Maintain confidentiality and handle sensitive customer information with discretion
  • Actively listen to customers, seek clarification when necessary, and provide accurate information
  • Maintain a working knowledge of Zucora’s protection plans, products, and customer service technologies
  • Execute assigned daily tasks efficiently while meeting individual performance goals
  • Participate in virtual and in-person meetings, training sessions, and team discussions
  • Balance individual responsibilities with team collaboration and contribute to a positive team environment
  • Provide and accept constructive feedback while demonstrating professionalism and composure

To apply, you must be an expert on the following requirements:

  • High school diploma or equivalent
  • Minimum of one (1) year of customer service experience
  • Strong verbal and written communication skills
  • Ability to multitask and work effectively in a fast-paced environment
  • Ability to follow detailed written and verbal instructions
  • Strong problem-solving, analytical, and listening skills
  • Comfortable using technology and customer service systems

It will also be favorable if you are knowledgeable in:

  • Customer service experience in a call center environment
  • Familiarity with technical procedures
  • Demonstrated ability to meet or exceed performance goals
  • Experience working in a remote or virtual work environment

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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