CUSTOMER SUCCESS ARCHITECT
CUSTOMER SUCCESS ARCHITECT
XTN-DD1F110
XTN-DD1F110
- City
- Makati City, Philippines
- Schedule
Make your next big career move by applying as KMC Solutions' next CUSTOMER SUCCESS ARCHITECT
Are you a strategic thinker who loves bridging the gap between complex technology and tangible business outcomes?
As our Customer Success Architect, you will be the trusted advisor and technical mastermind for our Zoom Phone clients. You won't just be answering questions; you'll be designing blueprints for success, driving product adoption, and unlocking the full potential of our platform. If you have a passion for architecting telecommunications solutions and thrive at the intersection of technical expertise and customer empathy, we want you on our team.
On top of your salary, here are the exciting benefits you can look forward to:
- Work Where You Work Best: Thrive in a fully remote environment from your own home office.
- Protect Your Loved Ones: Access comprehensive, top-tier healthcare coverage for you and your dependents.
- Prioritize Your Peace: Take advantage of extensive mental wellbeing programs designed for you and your family.
- Unplug and Explore: Enjoy a highly competitive vacation policy that gives you the time you need to disconnect.
- Belong From Day One: Step into a workplace culture deeply rooted in empathy, diversity, and genuine inclusion.
The main responsibilities of a CUSTOMER SUCCESS ARCHITECT include:
- Teach customers how to initially set up their Zoom Phone account and guide them through the admin capabilities.
- Help identify possible customer pain points and suggest solutions on how their goals can be addressed within the ZP platform.
- Review, teach and explain complicated call routing and how to set it up in an environment where there may be several ways to achieve the same goal.
- Guide clients through a new world of web-based user interfaces, mobile apps, and computer-based software configurations
- Ability to manage a book of business of multiple customers, meeting regularly for their deployment needs.
- Time Management: ensuring your calendar’s appointments are scheduled, able to track issues and questions that come up, and keeping detailed notes of what has happened throughout the entire process
- Scheduling skills are required as a typical day could require multiple customer-facing meetings while juggling number ordering tickets, answering emails, and updating notes in between each session can occur.
- Ability to handle escalated issues and know when to escalate the problems that require immediate attention
To apply, you must be an expert on the following requirements:
- Strong technical understanding of the Zoom portfolio
- Experience in handling Unified Communications platform
- Has a general knowledge of the telephony porting process (preferred)
- Strong and effective customer communication skills
- CRM experience with Salesforce.com preferred
- Ability to deliver customized presentations and demonstrations via web conference
- 4+ yearsthe in customer-focused role – post-sales technical support
- Must possess excellent computer skills, including extensive spreadsheet knowledge and word processing. Windows-based software and Excel are required. Experience in Microsoft Word, Excel, PowerPoint, and MS Project preferred
- Self-motivated with the ability to dive right in, be effective, and make a difference.
- Project management skills
It will also be favorable if you are knowledgeable in:
- Additional relevant knowledge or experience related to the above requirements will be considered an advantage.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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