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CUSTOMER SUCCESS: BRAND COMPLIANCE

XTN-42C7813

City
Pasig City, Philippines
Schedule
Office Location
JOLLIBEE TOWER

Make your next big career move by applying as KMC Solutions' next CUSTOMER SUCCESS: BRAND COMPLIANCE

Sesimi is a leading software company specializing in Brand Compliance. We provide innovative solutions, including a Coop marketing tool and a Digital Asset Management system with templating capabilities, to help businesses maintain consistent brand messaging and compliance across their marketing campaigns. We are looking for a dedicated and detail-oriented Brand Compliance Agent to join our growing team in Manila.

On top of your salary, here are the exciting benefits you can look forward to:

  • This position offers the unique opportunity to work with some of the world's most iconic brands and provides a platform to enhance skills in high-standard content delivery and compliance practices.
  • The role is based in the vibrant KMC Pasig office, offering a dynamic and collaborative work environment.

The main responsibilities of a CUSTOMER SUCCESS: BRAND COMPLIANCE include:

  • Review and evaluate advertisements for brand consistency and compliance with established guidelines, ensuring all elements adhere to the company's standards.
  • Verify and process invoices for advertising campaigns, ensuring accuracy and adherence to budgetary requirements.
  • Collaborate with the Canadian team to resolve any discrepancies or issues related to brand compliance, providing timely and effective communication.
  • Utilize Excel to organize, analyze, and report on media advertising data.
  • Stay up-to-date with industry trends and best practices in brand compliance, making
  • recommendations for process improvements and sharing knowledge with the team.
  • Highly skilled in delivering outstanding customer service through chat, email, and phone
  • interactions.
  • Proven ability to answer diverse customer inquiries, including product usage, claims
  • submission, eligibility guidelines, and brand advocacy.
  • Demonstrated expertise in handling escalated issues with professionalism and efficiency.
  • Strong problem-solving skills, with the ability to think creatively and resolve customer
  • concerns effectively.
  • Exceptional attention to detail and ability to multitask in a fast-paced environment.
  • Ensure high proficiency in English, with the ability to clearly and effectively communicate
  • complex ideas both verbally and in writing, while also understanding and interpreting a variety of written and spoken inputs.

To apply, you must be an expert on the following requirements:

  • Must have excellent English communication skills, both written and verbal, to effectively collaborate with the Australian team and other stakeholders.
  • Must be proficient in Microsoft Excel, with a strong understanding of data analysis and reporting.
  • Detail-oriented, with a keen eye for identifying discrepancies and ensuring brand compliance across various marketing materials.
  • Must be able to work a night shift schedule, in order to seamlessly collaborate with the Australian team.

It will also be favorable if you are knowledgeable in:

  • Ideally, a Bachelor's degree in Marketing, Communications, Business Administration, or a related field.

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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