Randem Group Limited is committed to delivering exceptional customer experiences and maximizing financial performance through efficient and empathetic engagement with our clients. We believe in nurturing long-term relationships and facilitating both customer satisfaction and revenue recovery where necessary.

The Customer Success Collections Specialist plays a dual role: ensuring customer satisfaction and relationship retention, while also managing and executing the collections process for overdue accounts. This role requires strong communication, negotiation skills, empathy, and a good understanding of financial or credit operations. The ideal candidate helps reconcile customer concerns with company financial goals, aiming to reduce delinquency and maintain healthy cash flows.

• Competitive salary + performance‑based incentives
• Opportunities for professional development and training
• A collaborative, supportive team environment
• Flexible work arrangements (if applicable)
• Benefits package

• Monitor customer accounts to identify overdue balances and potential credit risks.
• Proactively reach out to customers via phone, email, or other channels to collect outstanding payments while maintaining positive customer relationships.
• Negotiate payment plans or settlements in alignment with company policy.
• Collaborate with Customer Success / Account Management teams to understand service-related issues that may be causing or contributing to non‑payment.
• Document all collection activities, outcomes, and customer interactions accurately in CRM or financial systems.
• Escalate delinquent accounts to management or legal (if necessary), following company protocols.
• Participate in the development and continuous improvement of collection strategies, policies, and procedures.
• Provide regular reports on collection metrics (e.g., days past due, amounts collected, promises to pay, delinquency rates) to relevant stakeholders.
• Handle customer inquiries related to billing, payment, disputes, and ensure resolutions are aligned with customer success goals.
• Maintain updated knowledge of any relevant regulations, compliance requirements, and best practices in collections.

• Bachelor’s degree in Finance, Business, Accounting, or related field preferred.
• Prior experience (e.g. 2‑4 years) in collections, accounts receivable, credit control, or customer success roles.
• Strong verbal and written communication skills; ability to engage diplomatically with customers in sensitive financial discussions.
• Negotiation skills with a balance of firmness and empathy.
• Good problem‑solving skills; able to analyze account histories, payment trends, and customer feedback.
• Detail‑oriented, organized, with ability to manage multiple accounts and priorities.
• Familiarity with CRM systems, collections or billing software, and MS Office (especially Excel).
• Integrity and understanding of regulatory compliance regarding collections, data protection, and fair debt practices.

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!