As a Customer Success Manager (CSM) for our high-volume segment, you'll play a pivotal role in supporting and nurturing PayScale's largest customer base. Your primary responsibility will be to drive the success, growth, and adoption of our solutions among your assigned customers. You will engage with clients from post-sale through renewal, ensuring they are making meaningful progress toward their business goals. This role requires a proactive approach, curiosity, and a willingness to stretch beyond your comfort zone to facilitate client success.

•  Health Insurance/HMO 
•  Enjoy unlimited MadMax Coffee
•  Diverse learning & growth opportunities
•  Accessible Cloud HR platform (Sprout)
•  Above standard leaves

Key Responsibilities:

• Customer Engagement: Respond to a high volume of inbound customer requests, providing guidance to optimize their use of our account and subscription.
• Project Management: Schedule and lead 2-4 customer calls per day to discuss project progress, address roadblocks, and enhance product adoption.
• Follow-Up & Task Management: Utilize Gainsight technology to set follow-up tasks, track progress, and manage next steps effectively.
• Internal Collaboration: Act as the 'voice of the customer' in internal meetings with Product, Support, Marketing, and Management teams, advocating for enhancements and resolving concerns to increase overall customer value.

Day-in-the-Life:

• Customer Requests: Respond promptly to customer inquiries and requests to assist them in maximizing their subscription benefits.
• Customer Calls: Engage in regular calls with customers to review project status, resolve issues, and encourage continued product adoption.
• Technology Utilization: Leverage Gainsight and other tools to organize tasks, set reminders, and monitor customer progress.
• Team Meetings: Participate in internal meetings to represent customer feedback, propose solutions, and collaborate on strategies to improve customer satisfaction.

• Bachelor's degree or equivalent experience.
• Proven experience in a customer success, account management, or related role, ideally in a high-volume environment.
• Strong interpersonal skills with the ability to build and maintain relationships with customers.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

• Curious & Adaptable: You possess a high degree of curiosity and a willingness to stretch beyond your comfort zone, eager to learn and grow.
• Proactive Communicator: Your strong communication skills enable you to engage effectively with customers and internal teams.
• Problem Solver: You are adept at identifying and addressing customer needs, and you thrive on overcoming challenges.
• Tech-Savvy: Experience with Gainsight or similar customer success platforms is a plus.

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!