We are looking for an amazing Customer Success Manager (CSM) to join our CS Advisor Team. The ideal candidate will build strong relationships with customers ensuring successful deployment of Zoom products and services. Your efforts will drive customer satisfaction and happiness.

Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom!

• Work from the comfort of your own home
• Comprehensive healthcare benefit for you and your dependents
• Mental wellbeing programs for you and your dependents
• Competitive time off and vacation policy
• Thriving workplace culture centered on caring, diversity, and inclusion

• The CSM is the Trusted Advisor, manages deployment, and product adoptions for customer accounts
• Develop and maintain long-term relationships with stakeholders within key scaled accounts
• Conduct on-going account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality and communicate new feature releases
• Plan and conduct on-boarding and training for new customers
• Closely manage and nurture accounts to identify and eliminate risk attribution
• Create and deliver monthly reports to highlight customer successes and provide on-going recommendations for further optimization
• Analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed
• Collaborate with key internal stakeholders with demonstrated ability to take direction and produce required results

• Minimum of 3+ years experience and a proven track servicing strategic accounts
• Previous experience working in a Client or Customer Success role within one of these industries: cloud/SAAS and audio video venders
• Ability to demonstrate account portfolio planning competency, ability to prioritize work and strong time management skills are required
• Possess excellent verbal and written communication skills, including ability to present to executive and key decision makers
• CRM experience with Salesforce.com preferred
• Ability to deliver customized presentations and demonstrations via web conference
• BA/BS degree or equivalent work experience
• Strong product knowledge of Video / Audio Collaboration with ability to articulate how to best use and deploy the service
• Strong acumen of software industry
• Great interpersonal skills with a positive attitude

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!