CUSTOMER SUCCESS OPERATIONS ANALYST
Make your next big career move by applying as KMC Solutions' next CUSTOMER SUCCESS OPERATIONS ANALYST
Reporting to the Sr. Customer Success Operations Manager, the CS Operations Analyst is responsible for the day‑to‑day operational health of the Success Desk and providing operational support across CSA tooling and reporting by:
- Driving consistent execution and data hygiene
- Maintaining a reliable operating cadence
- Absorbing operational and tooling work currently handled by the Sr. CS Ops Manager, enabling that role to focus on activities such as strategy, transformation, and cross‑CS operating rigor
On top of your salary, here are the exciting benefits you can look forward to:
- Comprehensive health benefits
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
- Access to premium co-working sites
The main responsibilities of a CUSTOMER SUCCESS OPERATIONS ANALYST include:
· Support day‑to‑day Success Desk operations, including:
- Maintain hygiene across Success Desk playbooks, workflows, task queues, and coverage models
- Account intake and transitions
- Coverage and assignment changes
- Tracking entry and exit of accounts based on defined criteria
- Act as first‑line support for basic tooling questions and operational escalations
- Reporting & Insights
- Prepare recurring weekly and monthly reporting for both High‑Touch CS and the Success Desk, including:
- Coverage and volume trends
- Health indicators and exceptions
- Retention, adoption, and engagement signals
- Produce KPI views and summaries for CS leadership
- Support ad‑hoc analysis requests from CS Ops and CS leadership
- Process & Tooling Support
- Partner with the business on testing, rollout, and adoption of new processes or tooling changes
- Ensure data integrity and consistency across CS systems used to run the Success Desk
- Help operationalize automation and standard workflows to improve scale and efficiency
To apply, you must be an expert on the following requirements:
- Strong operational and analytical background (CS Ops, RevOps, or similar)
- Comfortable working across data, systems, and day‑to‑day execution
- Highly detail‑oriented with a bias toward standardization and automation
It will also be favorable if you are knowledgeable in:
Additional relevant knowledge or experience related to the above requirements will be considered an advantage.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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