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CUSTOMER SUCCESS SALES SPECIALIST

XTN-B098349

City
Quezon City, Philippines
Schedule
Office Location
ZETA TOWER

Make your next big career move by applying as KMC Solutions' next CUSTOMER SUCCESS SALES SPECIALIST

At RANDEM Global, Right People are our biggest asset. We can provide you with the skills and 
opportunity to develop and reach your full potential – what’s most important is that you’re a good fit 
and willing to learn. We know that there is no such thing as the perfect applicant with the complete set 
of skills. We believe in a challenger mindset at RANDEM Global and if you feel that you could 
challenge and develop into this role, then we want to hear from you.  

On top of your salary, here are the exciting benefits you can look forward to:

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves 

The main responsibilities of a CUSTOMER SUCCESS SALES SPECIALIST include:

Outbound Prospecting: Initiate cold calls to potential customers using a prepared script to sell 
products or services. 
• Lead Management: Follow up on warm leads and inquiries generated through marketing 
campaigns using various communication channels. 
• Customer Needs Analysis: Listen actively to prospects to identify their pain points and tailor 
your pitch accordingly. Acknowledge and resolve customer queries and/or complaints as 
related to the product and respond promptly to customer inquiries. Take the extra mile to 
engage customers. 
• Customer Service: Build sustainable relationships and trust with customer accounts through 
open and interactive communication. Maintain a positive, empathetic, and professional attitude 
toward customers at all times. Ensure customer satisfaction and provide professional customer 
support. 
• Pipeline Management: Maintain an accurate record of all conversations and sales stages in our 
CRM system. 
• Meeting Targets: Consistently meet or exceed daily/weekly/monthly sales quotas and activity 
KPIs (calls per day, talk time, etc.). 
• Product Knowledge: Stay up-to-date on all product features, pricing plans, and competitor 
offerings. 
• Development: Attend all requested meetings/training with team, manager, clients, 
etc. Communicate and coordinate with colleagues as necessary. Provide feedback on the 
efficiency of the sales process. 
• Other duties, as assigned  

To apply, you must be an expert on the following requirements:

Experience: 2 years of experience in telesales, telemarketing, or a similar sales/customer 
service role. 
• Communication: Exceptional verbal communication skills with the ability to build rapport quickly 
over the phone. 
• Persistence: A resilient "hunter" mentality; the ability to handle rejection with grace and stay 
motivated. 
• Tech Savvy: Proficiency with CRM software (Systems include: WhatsApp, SAP, Livechat, Horizon, 
Salesforce, etc) and basic office suites (Google Workspace/Microsoft Office). 
• Negotiation: Strong persuasion and closing skills. 
• Education: High School Diploma or equivalent; Bachelor’s degree is a plus.

It will also be favorable if you are knowledgeable in:

Are you a persuasive communicator who thrives on hitting targets and closing deals? We are looking 
for a high-energy Customer Success Sales Specialist to join our growing team. In this role, you’ll be the 
voice of our company, responsible for reaching out to potential customers, understanding their needs, 
and providing them with solutions that make a real difference. 
If you have a thick skin, a quick wit, and a passion for sales, we want to hear from you. 

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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