CUSTOMER SUPPORT TRAINER
CUSTOMER SUPPORT TRAINER
XTN-3E3D512
XTN-3E3D512
- City
- N/A, N/A
- Schedule
- SITE
- KMC site or other business locations as may be instructed by KMC Solutions from time to time
Make your next big career move by applying as KMC Solutions’ next CUSTOMER SUPPORT TRAINER
Trainers play a crucial role in the professional development and competency of individuals within a business environment. These professionals craft and deliver training programs that aim to improve the performance and skills of their trainees.
In your role as a Training Specialist III, you will be expected to assess the training needs of employees or clients and help develop programs that enhance their abilities and performance. Your job description typically includes the creation of educational materials, conducting seminars or workshops, and evaluating the outcomes of training sessions.
As a Training Specialist III, you will engage directly with trainees to facilitate their skills development. This involves helping your Senior Trainer in tailoring instruction methods to suit different learning styles and objectives. Your primary goal is to foster a competent and knowledgeable workforce that can contribute effectively to the business's objectives.
This role requires a strong background in training development, excellent communication skills, and a passion for fostering a learning culture within the organization. The ideal candidate will have a minimum of 2.5-5 years of experience in a training or instructional design role.
On top of your salary, here are the exciting benefits you can look forward to:
- Premium Pay: Holiday Premium, Overtime Pay, and Night Differential
- Above Standard Leave Credits
- Quarterly Bonus:
- HMO Coverage
- Group Life Insurance
- 13th Month Pay
The main responsibilities of a CUSTOMER SUPPORT TRAINER include:
As a Training Specialist III, your central role revolves around enhancing employee competencies and performance. Your responsibilities include help designing training courses, assist leading training sessions, assessing the training's impact, and providing one-on-one coaching sessions. Your goal is to ensure that the workforce is skilled, confident, and aligned with the company's policies and procedures.
1. Training Program Development:
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- Assesses Learning and Development (L&D) needs of internal and external partners and stakeholders through job analysis, appraisals, and regular consultation with Senior Trainers, Process Improvement Coordinators and Supervisors.
- Design and develop training materials, including manuals, online courses, and multimedia presentations, tailored to meet the needs of diverse learners.
- Collaborate with subject matter experts to ensure content accuracy and relevance.
- Conduct needs assessments to identify gaps in skills and knowledge across various departments.
2. Collaboration and Support:
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- Attend in most if not all strategic meetings, calibration, and departmental meetings to support the objectives and goals of operations, and the organization.
- Work closely with the Senior Trainer, HR, and department leaders to align training initiatives with organizational goals and objectives.
- Provide coaching and support to managers in identifying training opportunities for their teams.
- Stay current on industry trends and best practices in training and development to continually enhance our training offerings.
3. Training Delivery:
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- Facilitate engaging and interactive training sessions, workshops, and seminars to employees at all levels.
- Utilize various instructional techniques and formats to accommodate different learning styles and preferences.
- Monitor and assess participant engagement and understanding during training sessions, adapting methods as necessary.
4. Evaluation and Improvement:
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- Implement evaluation tools to measure the effectiveness of training programs, using feedback to make continuous improvements.
- Analyze training outcomes to determine the return on investment and impact on employee performance.
- Prepare and present reports on training metrics, highlighting successes and areas for improvement.
5. Mentorship and Leadership:
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- Mentor junior training staff, providing guidance and support in their professional development.
- Lead training projects, ensuring timely delivery and adherence to quality standards.
To apply, you must be an expert on the following requirements:
- Stong background in training development,
- Excellent communication skills, and
- A passion for fostering a learning culture within the organization.
- The ideal candidate will have a minimum of 2.5-5 years of experience in a training or instructional design role.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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