We are building a small, high-performing team dedicated to our client’s US operations. You’ll be the voice and heart of the customer experience—helping prescribers, patients, and partners with orders, product information, and status updates. This is a role for someone who takes pride in getting the details right, following instructions precisely, and genuinely caring about each customer’s needs. You will work closely with a small, supportive team where collaboration and quality matter most. 

•  Health Insurance/HMO 
•  Enjoy unlimited MadMax Coffee
•  Diverse learning & growth opportunities
•  Accessible Cloud HR platform (Sprout)
•  Above standard leaves

• Deliver exceptional service to US-based customers via phone, email, and other channels.

• Listen carefully to customer needs and provide accurate, timely solutions in line with documented procedures.

• Process and update orders with precision, ensuring compliance and quality standards are met. 

• Maintain accurate, detailed records in the CRM system.

• Keep customers informed on order progress, resolving any issues promptly and empathetically.

• Follow instructions and standard operating procedures exactly, ensuring a consistent, high-quality service.

• Collaborate with colleagues to share updates, solve problems, and improve processes. 

• 2+ years in customer service or CX, ideally supporting US-based customers.

• Experience in retail, insurance, or healthcare preferred but not essential.

• Excellent English communication skills—friendly, professional, and clear.

• Proven ability to follow detailed instructions and maintain accuracy under pressure.

• Empathetic, patient, and customer-focused in every interaction.

• Comfortable working US business hours and adapting to seasonal peaks. 

• Experience working in small, high-performance teams.

• Familiarity with CRM or order management systems.

• Strong organisational skills and a commitment to meeting deadlines. 

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!