We’re looking for a people-focused, high-energy Assistant Team Leader to help guide our new BSD support team in Manila. This is a great opportunity for someone stepping into or early in their leadership journey, who has the drive, attitude, and vision to grow with the role. You’ll be leading a small, high-performing team that supports US-based prescribers, patients, and partners. Your focus will be on coaching, motivating, and developing your people to deliver service that’s accurate, caring, and consistently excellent. You’ll also play a key role in shaping how this team grows, embedding a culture of collaboration, quality, and continuous improvement from day one. 

•  Health Insurance/HMO 
•  Enjoy unlimited MadMax Coffee
•  Diverse learning & growth opportunities
•  Accessible Cloud HR platform (Sprout)
•  Above standard leaves

• Lead and inspire a small team of CX Specialists to deliver exceptional service every day.

• Coach and develop team members to achieve both individual and team KPIs.

• Handle escalations with empathy, professionalism, and a solutions-first mindset. 

• Ensure all processes are followed accurately and consistently.

• Track team performance and provide constructive feedback and recognition.

• Hold regular 1:1s and team huddles to share updates, address challenges, and celebrate wins.

• Collaborate with the Operations Manager and client to identify improvements and growth opportunities.

• Support onboarding and training of new team members as the account expands 

• Leadership experience in a contact centre, CX, or related environment (team leader, supervisor, senior agent, or similar).

• Experience supporting US-based customers, ideally in retail, insurance, or healthcare.

• Strong English communication skills—clear, confident, and approachable.

• Passion for coaching and motivating others to be their best.

• Ability to see the bigger picture, think ahead, and adapt as the team grows.

• Comfortable working US business hours and adapting to seasonal peaks. 

• Experience in small or start-up teams.

• Familiarity with CRM or case management systems.

• Strong organisational and problem-solving skills 

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!