Delivery & Site Access Coordinator

Gatti Services Ltd · Full-Time ·

Reports to: Carmen Robbins, Operations Manager

Location	Remote-friendly; EU/UK hours required
Employment	Full-time, permanent
Level	Junior / Senior — training provided
Working Hours	EU/UK business hours — early start fine to align with PH timezone
Reports To	Carmen Robbins, Operations Manager
Works With	Fabian Meeßen (Programme Director), customers, DC site teams, suppliers

About the Role

Gatti Services delivers datacenter infrastructure across EMEA and the US — GPU cluster deployments, installation, cabling, and managed operations. As we grow, we need someone to handle the day-to-day coordination that keeps our operations running smoothly.

This is an operational support role. You will be submitting and tracking requests through datacenter portals, keeping internal teams and customers up to date, and making sure nothing slips. You do not need a logistics or technical background — what matters is that you are organised, responsive, and take ownership of your tasks.

You will be the person who makes sure access requests are submitted on time, delivery announcements are logged correctly, and customers always know where their order stands.

Key Responsibilities

Site Access & Visits

• Submit access requests for Gatti engineers, client visitors, and subcontractors through datacenter operator portals (Equinix, Global Switch, Hydro66, and others).

• Register visitors and security clearance requests ahead of scheduled visits.

• Confirm that access has been approved and communicate this to the relevant team member before they travel.

• Keep a clear log of upcoming visits and access statuses so nothing is missed.

• Follow up via portal or email if a request is pending and needs chasing.

Delivery Announcements & Tracking

• Submit inbound delivery announcements to destination datacenters through their portals.

• Log delivery details and reference numbers so the team has a clear record.

• Monitor delivery status and update internal teams and customers on progress.

• Flag any deliveries that appear delayed or unconfirmed so the relevant person can follow up.

• Ensure delivery documentation provided by others is filed and referenced correctly.

Customer Order Updates

• Keep customers informed on the status of their orders and shipments — sending updates proactively rather than waiting to be asked.

• Confirm expected delivery timelines, passing queries to the right colleague where needed.

• Respond to customer queries promptly and professionally, escalating anything outside your remit rather than leaving it unanswered.

• Maintain a clear view of all open orders so you can answer basic status questions quickly.

RMA & Warranty Support

• Log return and warranty claims as they come in and ensure the relevant documentation is gathered from the customer.

• Submit RMA requests to suppliers through the appropriate portal or process.

• Track the status of open claims and keep the customer updated until the replacement or resolution is confirmed.

• Flag anything that is taking longer than expected so it can be escalated.

Internal Coordination & Admin

• Keep shared trackers and logs up to date so the wider team always has a current view of access requests, deliveries, and open cases.

• Support the Operations Manager and Programme Director with coordination tasks as they arise.

DELIVERY & SITE ACCESS COORDINATOR

DELIVERY & SITE ACCESS COORDINATOR

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