E-COMMERCE PRODUCT SME
Make your next big career move by applying as KMC Solutions' next E-COMMERCE PRODUCT SME
About the Client
Grayson Living is transforming how sophisticated consumers engage with home décor. As a leading online destination for luxury home design, we curate over 50,000+ premium home décor styles and deliver an exceptional shopping experience built on precision, aesthetics, and operational excellence.
About the Role
We are looking for a Shopify Subject Matter Expert (SME) with strong catalog management experience to oversee large-scale product data operations, ensure data accuracy, and continuously improve catalog workflows.
This role combines hands-on catalog execution (50%) with process improvement and QA leadership (50%). The ideal candidate thrives in managing large product catalogs and optimizing workflows in a fast-paced eCommerce environment.
On top of your salary, here are the exciting benefits you can look forward to:
- Work with a premium luxury home décor brand.
- Fully remote role with high impact on eCommerce operations.
- Opportunity to own and scale a large Shopify catalog.
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a E-COMMERCE PRODUCT SME include:
Key Responsibilities
- Catalog Management & Operations (50%)
- Manage large-scale product catalogs in Shopify (50k–60k SKUs).
- Perform product uploads, updates, variant management, and bulk edits using:
- Shopify Admin
- Matrixify
- Shopify bulk editors
- Maintain data integrity across titles, tags, variants, pricing, metafields, and collections.
- Assign brands and manage product categorization at scale.
- Troubleshoot catalog display issues and coordinate with developers/vendors.
- Conduct pre- and post-launch QA validation across product pages and collections.
- Process Improvement & Workflow Optimization (50%)
- Identify inefficiencies in catalog workflows and propose automation improvements.
- Standardize naming conventions, metadata structures, and QA processes.
- Build and improve SOPs, documentation, and onboarding workflows.
- Collaborate with Product Manager and stakeholders to enhance catalog tools and integrations.
- Develop reports to identify recurring catalog issues and improvement opportunities.
- SME Leadership & Collaboration
- Serve as the Shopify catalog expert for internal teams.
- Train and mentor team members on best practices and QA standards.
- Support vendor onboarding and ensure product data accuracy.
- Collaborate cross-functionally with product, engineering, merchandising, and vendor teams.
To apply, you must be an expert on the following requirements:
Required Qualifications
- 3+ years of hands-on Shopify experience in catalog management or product operations.
- Experience managing large catalogs (5k–10k SKUs minimum, ideally scaling to 50k+).
- Proven expertise in:
- o Shopify Admin
- o Matrixify
- o Bulk editing tools
- o Shopify apps ecosystem
Technical Skills
- Advanced Excel / Google Sheets (VLOOKUP, pivot tables, complex formulas, automation).
- Strong understanding of product data structures and catalog taxonomy.
- Familiarity with Shopify apps and integrations.
- Nice-to-have:
- JSON
- HTML / Liquid
- Basic coding knowledge
Soft Skills
- Highly detail-oriented with strong QA mindset.
- Strong collaboration and communication skills.
- Proactive in identifying process improvements.
- Strong work ethic and accountability.
- Ability to manage multiple priorities in a fast-paced environment.
It will also be favorable if you are knowledgeable in:
- Shopify Plus experience
- Custom template or theme troubleshooting
- Automation scripting or workflow design
- Experience with high-SKU eCommerce environments
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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