• Implementation and fulfillment of all regulatory, health and safety requirements

• Implementation and fulfillment of all company policies and procedures, including those outlined in our Employee Handbook.

The Engineer ITSM will be responsible for the development, implementation, and maintenance of ServiceNow applications and solutions. This role requires a proactive individual with strong technical skills and the ability to work collaboratively with cross-functional teams.

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Design, develop, and implement ServiceNow applications and modules to meet business requirements.
• Integrate ServiceNow with other IT systems and applications using REST/SOAP APIs.
• Manage and maintain the ServiceNow Configuration Management Database (CMDB).
• Create and maintain custom workflows, business rules, client scripts, and UI policies.
• Provide technical support and training to end-users and stakeholders.
• Monitor system performance and troubleshoot issues to ensure optimal functionality.
• Maintain comprehensive documentation of configurations, customizations, and processes.
• Maintain close interactions with global Information Technology team members
• Adhere to architecture standards
• Provide training opportunities to build the skills of IT employees and ensure theirongoing ability to provide effective global support
• Seek opportunities to utilize technology to improve operations, increase productivity,ensure accuracy and reduce costs
• Represents the Global IT internally and to external customers and peers 
• Identifying and acting on opportunities to improve service quality.
• High focus on customer service and user satisfaction
• In charge of administrative processes and travel management
• Creation of documentation, user guides and presentations
• Implementation and compliance with the Quality Management requirements
• Implementation and fulfillment of the safety manual’s requirements
• Implementation and fulfillment of the personnel handbook’s requirements
• Implementation and fulfillment of the regulatory requirements

• Extensive Knowledge of the ServiceNow platform
• Advanced problem-solving ability
• Extensive knowledge of JavaScript
• Familiarity with UI, SQL, HTML and CSS 
• Knowledge of XML and structural programming concept
• ServiceNow certification
• Bachelor's degree with IT Background or minimum of 5 +years
• Fluent in written and spoken English, further languages preferred.
• Advanced service and project management skills.
• Advanced knowledge of state-of-the-art IT Services and practical experience indesigning and implementing.
• Team player (must be able to work in a virtual and distributed team)
• Ability to work with people from a variety of different culturally diverse backgrounds
• Customer friendly, oriented and pro-active
• Communicative and cooperative
• Trustworthy, reliable, flexible and resilient
• Motivated, goal oriented, persistent and a skilled negotiator.
• Ability to travel both domestically and internationally 

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!