We are urgently hiring for an Analyst to join our Finance Customer Support team, overseeing queries from our clients and internal stakeholders.

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves
• Php 2k internet reimbursement on top of allowance/s

This role will primarily manage complex tickets and cases escalated the analysts supporting Quote To Cash/Order To Cash split of the finance and accounting team. 

• Receive cases and requests from various stakeholders.
• Respond to the queries of the customers thru cases and internal stakeholders. Engages in calls with customers and internal teams op address questions and concerns in a more efficient manner.
• Triage the concerns, conduct action to resolve and may need to reach out to internal teams for resolution.
• Manage the regular queue of the cases, cases and tasks should there be no escalated concerns. •
• Work closely with the Senior Analysts, Supervisor, Manager – Finance Customer Support in the Revenue Accounting scope.
• Report directly to the Supervisor for service delivery.
• Maintain customer accounts, including updates, adjustments, and ensuring account accuracy from all relevant portals and tool.

• 5 years of experience of finance, banking and customer supporting roles.
• Has sound understanding of the accounting process.
• With relevant exposure of the end to end scope of OTC/QTC
• Strong Ticket Management / Case Management Experience (e.g. Zendesk, SFDC Service Cloud / Case Module or similar Customer Support Ticketing Software) Possesses strong grasp of knowledge between internal teams of OTC/QRC. Advanced excel competency (pivot, macro).
• Able to interpret financial statements
• Exposure to bank letters, W9, W8 Ben, SEC and similar
• Zendesk, Service Cloud, Service Now relevant exposure
• Has adequate knowledge of invoicing, credit and debit transactions.
• With relevant telephony/dialer expertise to manage customer concerns.

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!