FINANCE CUSTOMER SUPPORT  ANALYST

XTN-29D8283

City
NA, Philippines
Schedule
SITE
OFFSITE

Make your next big career move by applying as KMC Solutions’ next FINANCE CUSTOMER SUPPORT  ANALYST

We’re looking for a partner to our Finance, User Operations and Sales teams to maintain and process all incoming queries for our client's fast-growing customer base. 

As an AR Analyst, you will support the Revenue Accounting team by assisting in Collections for all our sales assisted customers with a main focus to ensure our query SLA is met.  Our client has a high volume of transactions, so the ability to work in a fast paced operational environment is essential. In addition, we’re scaling our order-to-cash process globally, and this role is crucial to its success!

On top of your salary, here are the exciting benefits you can look forward to:

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a FINANCE CUSTOMER SUPPORT  ANALYST include:

  • Support our global B2B Cash Collections & Order Management team and help drive continuous improvement

  • Act as a subject matter expert & resolve tickets and tasks within the service level agreement with internal and external business partners through Asana & Zendesk

  • Escalate disputes to Stakeholders if appropriate.

  • Develop continuous business process improvements, system enhancements, and enhance documentation and controls as needed for the team

  • Assist with ad-hoc projects as required

 

To apply, you must be an expert on the following requirements:

  • 3+ years related experience in revenue operations or accounts receivable , preferably experience at a SaaS company.

  • Strong understanding of order-to-cash cycle and business processes

  • Excellent organizational skills with the ability to prioritize tasks and various deadlines

  • Strong aptitude and proficiency in Excel

  • Excellent communication and organizational skills, both written and verbal

  • Experience with Zendesk, Zuora, NetSuite and Salesforce a plus

  • Desire to learn and grow in Revenue Accounting for a high growth business

It will also be favorable if you are knowledgeable in:

As previously mentioned

The successful candidate must submit the following pre-employment requirements

  • Scanned copy of valid NBI Clearance
  • Accomplished Medical or PEME Slip (covered by KMC)
  • 2x2 & Half body picture with white background
  • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
  • Photocopy of 2 valid IDs – front & back (government-issued)
  • Clear copy of your Birth Certificate (PSA or NSO)
  • Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

Click here to view the complete list of KMC’s pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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