FIT AGENT
Make your next big career move by applying as KMC Solutions' next FIT AGENT
This position plays a crucial role in driving sales and ensuring high-quality customer support within the travel industry. The primary focus is on engaging with travel agencies and direct guests to facilitate bookings, manage reservations, and optimize customer satisfaction through effective communication and service delivery.
On top of your salary, here are the exciting benefits you can look forward to:
This role offers the unique opportunity to work within a dynamic and growing sector of the travel industry, providing a platform to develop professional sales and customer service skills. The position also allows for direct interaction with a diverse range of clients, enabling the building of a professional network in the travel and hospitality field. Additionally, the role offers competitive compensation and benefits, along with the potential for career advancement within the company.
The main responsibilities of a FIT AGENT include:
- Manage and exceed expectations of travel partners and guests by completing all reservation and sales-related processes.
- Respond to inbound sales leads and convert them into bookings, emphasizing product features, quoting prices, and discussing payment terms.
- Accurately process payments and oversee quality control of bookings to maintain product integrity.
- Conduct outbound lead follow-up calls and emails to both potential and existing customers to qualify leads and promote products and services.
- Address customer complaints by answering questions and recommending corrective services.
- Build and maintain strong customer relationships, ensuring repeat business and customer loyalty.
- Handle high call volumes efficiently, navigate company software systems, and manage bookings through the reservation database.
- Request air quotes and update booking details as necessary, ensuring all client information is accurate and up-to-date.
- Perform other related duties as assigned by management to support departmental goals and objectives.
To apply, you must be an expert on the following requirements:
- Proven experience in sales or customer service, preferably within the travel industry.
- Strong communication and interpersonal skills to effectively interact with customers and build relationships.
- Ability to handle high call volumes and multitask in a fast-paced environment.
- Proficiency in using Microsoft Office applications, particularly Outlook, and familiarity with reservation database software.
- Detail-oriented with a knack for problem-solving and the ability to manage payments and financial transactions accurately.
It will also be favorable if you are knowledgeable in:
- Experience in CRM software and database management.
- Capability to work independently and as part of a team.
- Flexibility to adapt to changing schedules and job demands.
- Additional languages are a plus, enhancing communication with a diverse client base.
- Knowledge of the travel industry’s latest trends and technologies to stay ahead in a competitive market.
The successful candidate must submit the following pre-employment requirements
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
- Photocopy of 2 valid IDs – front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team
Click here to view the complete list of KMC’s pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
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