Fraud Assist is the first point of contact (phone and chat) for any concerns with fraud or scams for both customers and internal stakeholders. The team assist with confirming any fraud or scams across the Card Fraud and Digital Fraud and Scam platforms and triage these cases to either specialist fraud areas to further assist the customer.

The purpose of this role is to minimize fraud whilst maintaining excellent customer service to both internal and external stakeholders and customers. 

This purpose is achieved through:

• Actioning of transaction alerts and / or understanding the root cause of fraud events, undertaking loss mitigation and value recovery actions, and assisting in determining preventative strategies.
• Conducting daily analysis of identified suspect transactions.
• Performing all supporting and administrative tasks in order to prevent loss or reclaim value relating to identified transactions.
• At all times acting in accordance with policy and procedures to reduce or prevent loss of funds by the company and its customers.

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Facilitate the provision of an efficient and high-quality service to internal and external customers. 
• Work with service portfolio Leads to provide recommendations to uplift standards, policies, strategies and best practices as identified through investigations and customer and colleague feedback. 
• Collaborate and engage with appropriate internal/external stakeholders and forums on fraud investigations and prevention. 
• Be responsible for preparing reporting and insights on all relevant investigations and received alerts. 
• Apply relevant specialist knowledge and experience to understand, influence and advise internal and/or external customers and stakeholders. 
• Lead a functional area or a collection of related activities to achieve identified objectives. ​​​​​​​

• Strong customers experience background preferably in a contact centre but open to face-to-face customer experience such as retail and other similar positions. 
• Experience working in the financial industry. 
• Ability to think outside the box and come to creative solutions to assist our customers. 
• Must be committed to work onsite and on shifting schedule

• Customer driven commercial approach to business.
• Understand Active Operations Management (AOM) or similar operational management principles, focused on driving productivity and outcomes. 
• Results focused. 
• Entrepreneurial, 'thinks outside the square' yet practical in approach. 
• Manages complexity and able to quickly gain understanding of unfamiliar businesses. 
• Excellent verbal and written communication skills. 

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!