The Manager, Fraud Assist Services will be accountable for facilitating the provision of an efficient and high-quality service to internal and external customers as well as collaborating with appropriate industry leaders. 

The successful candidate will be required to prepare reporting and insights on a regular cadence, highlighting business performance against service targets as well as the delivery of internal and external customer servicing in line with relevant policies and agreed service standards.

The Manager will be required to execute against strategic initiatives to deliver business continuity and ongoing operating efficiencies, while managing risk and controls, ensuring adherence to correct process and procedures in business, and conduct regular reviews in alignment with changes to industry standards. 

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Demonstrate ongoing commitment to continuous improvement of processes to optimize team performance whilst ensuring an integrated outcome within and across functions. 
• Work to maximize the effectiveness of enterprise objectives and deliverables. 
• Role model the desired Enterprise culture within the team and contribute to maximizing company's shareholder value and managing the Group's credibility in financial markets. 

• Substantial proven (4+ years) and successful service delivery experience in a finance sector. 
• Proven experience as a leader of leaders. 
• Preferred experience in a Fraud / Financial Crime team or equivalent operational unit. 
• Understand Active Operations Management (AOM) or similar operational management principles, focussed on driving correct operational outcomes. 
• The role holder is likely to be educated to degree standard or above.  

• The role requires a high degree of autonomy, strong leadership both within and across business unit boundaries and strong, effective presentation coaching and influencing skills. 
• Customer driven commercial approach to business.
• Results focused. 
• Entrepreneurial, 'thinks outside the square' yet practical in approach. 
• Excellent verbal and written communication skills. 
• Ability to build, lead & motivate multiple teams. 
• Ability to negotiate & build consensus. 
• Significant experience in making sound decisions and judgments under stress. 
• Ability to see and communicate challenges in the business. 

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!