About Us:

Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at www.intelletrace.com.

Candidate Location: Philippines, preferably in Metro Manila.

• Highly competitive salary and benefits package based on experience and qualifications.
• Permanent Work-From-Home arrangement.
• Internet and Mobile Allowance.
• Upon hiring
  • Internet Allowance: 2500
  • Mobile Allowance: 500
• Upon Regularization
  • 10 Days Vacation Leave
  • 10 Days Sick Leave
  • HMO
• 3 Years Of Work Anniversary as Regular Employee
  • Rice Subsidy
  • Birthday Leave
  • 14th Month Pay
• 5th Year Of Work Anniversary as Regular Employee
  • Retirement Plan
  • +1 total Free HMO Dependent
  • 15 Days Of Vacation Leave
• 7th Year Of Work Anniversary as Regular Employee
  • 20 Days Of Vacation Leave
  • +2 total Free HMO Dependent
•  

• Ticket Creation: Managing tickets for proactive network alerts, change requests, inquiries, and level 1 configuration changes.
• Troubleshooting: Investigating and resolving basic network issues reported by end-users or monitoring tools, adhering to established procedures.
• Circuit Troubleshooting: Reporting circuit-related problems to Internet Service Providers (ISPs) and collaborating for resolution.
• Tool Maintenance: Ensuring the upkeep and accuracy of Remote Monitoring and Management (RMM) and Network Management Systems (NMS) tools.
• Documentation: Creating and updating network documentation, including diagrams and standard operating procedures.
• Incident Communication: Providing updates to internal teams, clients, and vendors to resolve network-related incidents.
• Customer Ticket Updates: Regularly updating customers on the status and progress of their tickets.
• Project and Report Support: Assisting with projects and report generation as needed.
• Network Maintenance: Participating in network maintenance activities during or outside of business hours as required.

• Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of relevant experience in network engineering or a similar field.
• Thorough understanding of IT LAN and WAN networking concepts.
• Proficiency in configuring and troubleshooting Cisco and Fortinet Technologies.
• Hold industry certifications such as CCNA or Fortinet NSE; CCNP certification is advantageous.
• Excellent communication skills, both verbal and written, enabling effective collaboration with team members, stakeholders, and vendors.
• Commitment to ongoing learning, training, and development.

Requirements:

• Willingness to work remotely and on flexible shifts.
• Reliable home internet connection and a quiet work environment.

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth)
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!